Customer Service Representative Career Opportunities

Up to $65,000+ first year

The starting pay for this job is $14.50/hour paid weekly with direct deposit option. This position averages $55,000-$65,000+ during the first year. Once you have completed training (2-3 weeks), we will increase your pay to $15.00/hr. All lunches are paid (up to 5.5 hours of free overtime weekly).

Benefits

• Medical, Dental and Vision Insurance
• 401K
• Life Insurance
• Paid Time Off
• Weekly Pay
• Monthly Bonuses
• Full-time employment
• Internal Promotion and Advancement Opportunities
• No Cold Calls or Door Knocking
• Company Swag
• Drinks, Coffee, Snacks
• Friends and Family Discounts

Basic Requirements 

• Pass a 7 year comprehensive background check 
• Pass drug test (not including THC or prescribed medications)
• Eligible to legally work in the United States
• Pass criminal background check 
• Knowledge of basic cell phone applications
• Knowledge of basic computer programs (Microsoft Word, Excel, Google Docs, Google Sheets, Adobe)
• Proficient typing skills
• Positive attitude
• Professional appearance and conduct
• Coachable and team-oriented mentality
• Trustworthiness
• Communication skills
• Fast-paced mentality
• Multitasking
• Detail oriented

Required Hours

• 7:30-5:30 Monday through Friday. 7:30-3:00 Every Saturday.
• One day off per week is optional once fully trained.
• Friday Morning Meetings at 7:00am are mandatory.

Job Tasks

• Answering phones
• Scheduling customers through our scheduling software
• Helping customers with retail purchases
• Performing administrative duties
• Our Customer Service team often wears multiple hats. We have Customer Service Representatives who are now working with us on marketing, internal audit, sales, and HR.

Our Company

• We’re a locally family-owned and operated business and are the most awarded garage door company in North Texas. Our customer service team and certified service professionals set the standard for our industry. We’ve won more awards than any other garage door company in DFW!
• Our company culture and values reflect our family roots and nothing is better than having customers compliment you every day and everywhere you go!
• We have over 200,000 satisfied previous customers, so cold calling and hard selling are never required. We only use top quality products and we always coach our guys using ethical business practices. 60% of our customers have already used our company before, and the other 40% know our 5-star reputation for customer service before you get there!
• We maintain a standard of excellence and customer satisfaction that is unparalleled by our competitors and sustain a reputation of unmistakable attention to detail that is rarely seen in the home service industry.
• Anticipating and exceeding customer expectations guides our strategic planning, drives our decision-making process, and prioritizes our actions. We have spent decades cultivating partners hips with leading manufacturers of garage doors and openers in order to assure our customers that the largest entrance to their home is not only attractive, but also solid, secure, and will work flawlessly for years to come.
• Our family will stop at nothing to ensure that our business model maintains ethical, industry leading, and award-winning standards for years to come for all our employees and customers.
  

Plano Overhead, Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives and abilities.

This job posting is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Pay is based on potential averages and forecasts based on variables that may change over time.