Torsion Springs. What’s the big deal?

Written by Nick McGregor. Posted in Misc. Garage Door Information in Plano, TX

S1180030

Our quality torsion springs are:

  • Galvanized, rust inhibitive wire
  • Individually computer-calibrated.
  • 34” Commercial grade.
  • Special ordered from the manufacturer, and sent directly to our warehouse.
  • Rated for 30,000 to 60,000 life cycles. (vs. other company’s 10,000 to 15,000 or less)
  • See the difference in what you’re getting in the picture below!

It’s not a subject that’s included in everyday life; however, when they break, the world as you know it comes to a complete halt! How could this have happened?  There are several reasons, but let’s not go there – let’s talk repair and why you should have a trained professional repair it for you.  Another very important factor is choosing a company that offers quality material that you can rely on, not to mention a company that stands behind the product, as well as, offering you the customer service you deserve.

We have stood behind the quality of our torsion springs and have offered a LIFETIME warranty on them since 1986. To date, we are the ONLY garage door business in the DFW metroplex who offers it at no additional charge to the customer. We also stand behind our labor for ONE YEAR.

Our competitors are attempting to convince customers that they are getting the same type of torsion spring as our company offers.  We offer a low price guarantee on our springs so long as our competitors match our torsion spring warranty, labor warranty, and quality of spring.  Sometimes, our customers call other companies and ask questions like these:

Are they galvanized?  Yes.  With a lifetime warranty? Yes, a lifetime warranty is available.

Then they call us back and say that they got offered the same thing for a few dollars less.  The problem?  When the other companies show up, they’re going to mention that the lifetime warranty isn’t INCLUDED, it’s AVAILABLE (for up to $450 upcharge).  And then they are going to give you an invoice that mentions their 30 DAY warranty- which customers don’t seem to care about when price shopping until after the work is done and they feel taken advantage of.  Oh, and did we mention that their springs range from 18” to 25” long?

Springs Ours versus Competitors

On the right in the picture above is an actual spring that a customer paid 3 times the amount that we charge to have it installed.  On the left is the 34″ commercial grade springs that every customer gets from our company.  No upcharges, no gimmicks!

 

When scheduling your appointment with us, here are a few questions we’ll ask to ensure the correct spring size, a quality service and repair. (These questions are important factors in choosing the proper one for your door):

  • Is your door a single-car or double-car (8×7, 16×7, etc.)?
  • Is it metal, wood, or metal with wood overlay?

Give us a call today and experience the difference!

972-422-1695

 

By Nick McGregor, General Manager of Plano Overhead Garage Door

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Free Estimates!

We give free in-home estimates so you can have an honest assessment of how much your repair or replacement will be. We are more than happy to come to you and look at the issue you are experiencing—at no charge. We value the right of the customer to choose our service instead of making you pay to hear our expert opinion. We promise that there are no fees for the call, trip out, or evaluation.

Treating Every Customer Like Family

We always have been and always will be family owned and operated.  Over the years, we have served over 82,000 in the greater Dallas and Plano area since 1977. We are proud to stand behind our name and customer service. All management is family, and we highly value accountability. We concentrate on ethics, professionalism, customer satisfaction, and top notch customer service. We understand that going above and beyond helps our customers return to us again and again.

Same Day, Reliable, Punctual Appointments

We are excited to say that we have provided reliable, punctual, and same day service appointments since 1977!  We arrange 30-minute appointment windows so you don’t have to wait around on us to arrive. We realize that your time is valuable; it is our priority to be punctual. We have trucks spread out throughout the day in the Dallas area, and can typically have a company service technician to your home within an hour.

Best Warranties Guaranteed

We are proud of the fact that we were the first company in the Dallas region to offer a lifetime warranty on our products at no extra cost, and that we present the best available warranty on labor. Our one-year labor warranty is better than any of the other companies’ for a reason. We stand behind our first-rate products and services and guarantee customer satisfaction to along with it.

Professionally Trained Company Technicians

All our service specialists are professionally trained and work directly for us—no subcontracting to save on expenses. All the employees receive in-depth and intense professional training for several months to make sure that they are fully qualified and educated. Each technician operates a fully-stocked company truck to finish the job promptly, without having to leave to buy parts, or wasting your time and money with multiple trip costs, or charging you an hourly rate to spend a day on a routine repair.

plano door logo Plano Overhead Garage Door
1100 N. Central Expy Suite #A
Plano, Texas 75074

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972-422-1695

Hours of Operation

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M-F: 8:00 - 5:30
Sat: 9:00 - 1:00
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Testimonials

  • May 30, 2015

    "Service was great! Very professional and helpful."

    -Steve J.    Frisco, TX

  • September 13, 2014

    "Same day service, quality products, fair prices, and very experienced technicians, were all the ingredients needed to make me a customer for life. I highly recommend Plano Overhead Garage Door for all your garage door needs."

    -Chuck K.        Mckinney, TX

  • “We’ve used Plano Overhead many times since the late 1990’s and have been pleased every time." 

    - Sally    Plano, TX

  • October 31, 2014

    "About as good an experience as you can get, the installer was professional about his business, showed up on time, and completed the job in the time estimated."

    -Mark M.    Frisco, TX

  • “…It is great to find a local family owned company that you can depend upon.  I will definitely recommend your company to others who may have problems with their garage door.”

    - Christina     Allen, TX

  • "Great service, great price, great company."

    - Chris   Plano, TX


  • “Plano Overhead Garage Door runs it’s business the way consumers wish all businesses were run. They are simply a premier service provider..."

    - Arlene        Plano, TX

  • May 7,  2014

    "Everyone from the technicians to the receptionists are always so pleasant to deal with. You will not be disappointed with this company!"

    - Betsy Y.    Allen, TX

  • “The entire process was fantastic.  I walked into their showroom, and a representative was more than ready to help..." 

    - Tony    Plano, TX

  • June 17, 2014

    "Punctual, knowledgeable, and fast."

    - Dawn H.      Richardson, TX

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