Posts Tagged ‘Plano Overhead Garage Door’

Our Story: History of Plano Overhead Garage Door

Written by Nick McGregor. Posted in About Our Garage Door Company in Plano, TX

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After working in a machine shop for three years, in 1977 I set out to find an outdoor job in construction. Hollywood Door in Dallas was hiring subcontractors for their installations. There I learned to install Genie garage door openers, attic stairways, and service residential garage doors. I found the installation of Genie openers most interesting and starting contracting to Forbis Electronic.  After contracting around Dallas and even doing some commercial garage door repair in Austin; I decided it was time to stop contracting to others and manage my own business.

We started out picking up odd jobs, and marketing using word-of-mouth. Over the next few years, we went from struggling to find work, to busy enough to run a fairly consistent schedule with my work truck staying busy most of the time.

In 1984 I took a leap of faith and placed two dollar bill sized ads in red bold print in the GTE Plano directory, using the company name “Plano Door Service”.  The cost was 400 per month and my competitors said I was crazy for even thinking about it.  Working from the living area in our West Plano home we offered same day service at reasonable rates. Within three months of placing the ad, we hired our first employee.  We continued to work out of our home office until 1990; during which we had an assortment of different small to medium size warehouses to store scrap materials.

In 1990, we took the next step and incorporated all of our existing customer base into one company- Plano Overhead, Inc.  We also combined our office and warehouse to our first retail location at 801 Jupiter Rd near Plano Parkway & Jupiter Rd. We constructed walls out of garage door panels to create an office that allowed customers to see our steel doors and electric openers- while creating working environment as well. This location served us well as we had significant growth over the next ten years.

In 2000 we moved to 1111 Jupiter Rd. just north of our old location. It was a much nicer showroom with sufficient office and warehouse space. We grew large enough to hire secretaries and a few additional installers.  My son, Nick, also joined us as an installer in 2008 after graduating from Texas A&M University.  Nick started as an installer learning the business as I did, from the ground up.  He worked as an installer for a few years, was Service Manager for about a year, then General Manager for 3 years, and has now been promoted to CEO since 2016.  After doing two five year leases the landlord went way up on our projected rent for the next five years and we decided to take yet another leap of faith.  We decided that we would attempt to find a location that had highway visibility- at warehouse prices.  To do this, we would actually have to separate our retail space from our warehouse space.  Fortunately, we were able to find two locations within a mile of one another that was around the same budget as before- but with higher visibility at one location, and more storage at the other.  We were up for the challenge!

In 2016, we were able to bring my other son on board to serve as the CFO.  He also attended Texas A&M University and lived with my other son, Nick, for a few years.  Nobody could be more excited than my other son to have him on board as he helps to bear the weight of continuous growth and transformation of our company.  As we transition our business to the next generation, we are confident that our two sons will take our company to heights we never thought possible- while maintaining the integrity, ethics, and values that have always been the backbone of our company.

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Buying a Garage Door in Plano, TX

Written by Nick McGregor. Posted in Plano, TX, Insulated Garage Door

Buying a garage door is often something that you only have to do once in your lifetime. Not only is it usually unfamiliar, but it can be confusing without the proper know-how. When considering a new garage door for your home, consider the following steps:

How to Buy a Garage Door

 

Making Buying a Garage Door Easy

With a definitive plan, buying a garage door can be just as easy as any other home renovation project.

  • Determine a Budget – Figure out what makes sense with your finances.  Will the garage door pay for itself over time?
  • Select A Style – What look are you going for?
  • Select a Material – Are you looking for durability, appearance, or both?
  • Choose Your Insulation Needs – What climate do you live in?  Is your garage somewhere you wish you spend more time in comfortably?
  • Design Your Garage Door – Build a Garage Door and View it on Your Own Home Before You Buy!  Or you can send us a picture of your home, and we can show you exactly what your home will look like with the garage doors of your choice actually superimposed on your home (usually takes 30 minutes or so)!
  • Have a Pro Install Your Garage Door – Research which companies to use.  Keep in mind quality, dependability, warranty, price, and time frame.
  • Contact for a Free Estimate – Find a company that’s willing to give you an obligation free estimate.  If their pricing and business model is honest, they should have no problem earning your business.

Who Installs Garage Doors?

A professional garage door company is more that capable to handle the entire process from start to finish.  Try to find a company that has a garage door showroom with working displays, and ask if there are any online tools that can be used to build and preview your garage door before you pay.  Garage doors are one of the best returns on investment for homeowners in the Plano, Texas area.  Call Plano Overhead Garage Door if you have garage door installation questions in the Allen, Frisco, Garland, Plano, Murphy, Richardson, Wylie, Dallas, McKinney, or surrounding areas.  We’re here for all of your garage door installation needs!   972-422-1695

By Nick McGregor

More Than Just a Name: Social Reviews and Customer Feedback

Written by Nick McGregor. Posted in Customer Reviews in Plano, TX, Garage Door Marketing, Garage Door Social Interaction

An Evolving Garage Door Company

Hand Written Customer Feedback - Garage Doors

When our garage door repair company was first started, we would get hand-written letters such as the one above.  People took the time to mail a hand-written letter to express their appreciation for services done at their home.  It was almost assumed that if you were in the phone book- you were probably legitimate.  Was that always true….not always.  Have things changed?  I’d say so.

Make it a goal to bring your social impact to the customer.  By using advertising, awareness, and networking; your target audience will be more likely to interact with your message.  What good is a review or feedback if it goes un-noticed or isn’t shared in more than one place?  Most sites allow you to claim your listing, or create an account in which you reply to your customers’ feedback to let them know that you appreciate it.  You wouldn’t just take a message from a satisfied customer over the phone would you?  Of course not!  So why leave their feedback unanswered?  Some of the biggest changes in companies, and some of the greatest changes come from criticism or customer feedback.  

 

Small Business Reviews and Social Media

Garage Door Reviews

Google+, Yelp!, Facebook, Foursquare, Angie’s List, LinkedIn, Twitter, and numerous other review and social sites have grown in popularity as technology advances.  And when it comes to businesses in today’s technologically savvy society, using social media and review sites can be very advantageous.  Most sites are either already, or are in the process of, displaying a ratings system next to business listings as a supplement to help consumers choose the company that’s in their best interest.  The great news is that it is easier than ever to interact with your customers after providing services much like ours in the garage door, garage door opener, and garage door repair industries.

If you’re open and responsive to suggestions and changes, and are willing to see things from the customer’s perspective, chances are…you’re an entrepreneur in the making.  There is nothing better than reading a review about your services that you know your entire service area can read when they search for you!  It’s not just about paying the most money to get that great spot in the phone book anymore.  Fortunately, you can’t just buy the top spots anymore, and the ethics and character of business practices is showing itself more now than ever!  Integrity, honesty, ethics, and transparency are become essential to running a small business in today’s world.

Garage Door Repair:  Our Social Media Objective

It’s more than just a name these days, and social media and review sites are setting the record straight.  Social networking and customer feedback are the backbone of today’s service industry.  For a garage door repair company like ourselves, it is the lifeblood of who we are as a company.  Our name may be “Plano Overhead Garage Door”, but our identity is “Top Quality Service”.

By Nick McGregor

Free Estimates!

We give free in-home estimates so you can have an honest assessment of how much your repair or replacement will be. We are more than happy to come to you and look at the issue you are experiencing—at no charge. We value the right of the customer to choose our service instead of making you pay to hear our expert opinion. We promise that there are no fees for the call, trip out, or evaluation.

Treating Every Customer Like Family

We always have been and always will be family owned and operated.  Over the years, we have served over 82,000 in the greater Dallas and Plano area since 1977. We are proud to stand behind our name and customer service. All management is family, and we highly value accountability. We concentrate on ethics, professionalism, customer satisfaction, and top notch customer service. We understand that going above and beyond helps our customers return to us again and again.

Same Day, Reliable, Punctual Appointments

We are excited to say that we have provided reliable, punctual, and same day service appointments since 1977!  We arrange 30-minute appointment windows so you don’t have to wait around on us to arrive. We realize that your time is valuable; it is our priority to be punctual. We have trucks spread out throughout the day in the Dallas area, and can typically have a company service technician to your home within an hour.

Best Warranties Guaranteed

We are proud of the fact that we were the first company in the Dallas region to offer a lifetime warranty on our products at no extra cost, and that we present the best available warranty on labor. Our one-year labor warranty is better than any of the other companies’ for a reason. We stand behind our first-rate products and services and guarantee customer satisfaction to along with it.

Professionally Trained Company Technicians

All our service specialists are professionally trained and work directly for us—no subcontracting to save on expenses. All the employees receive in-depth and intense professional training for several months to make sure that they are fully qualified and educated. Each technician operates a fully-stocked company truck to finish the job promptly, without having to leave to buy parts, or wasting your time and money with multiple trip costs, or charging you an hourly rate to spend a day on a routine repair.

plano door logo Plano Overhead Garage Door
1100 N. Central Expy Suite #A
Plano, Texas 75074

Service Areas
Sitemap E-Mail - info@planooverhead.com

972-422-1695

Hours of Operation

Come See Us
M-F: 8:00 - 5:30
Sat: 9:00 - 1:00
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Testimonials

  • May 30, 2015

    "Service was great! Very professional and helpful."

    -Steve J.    Frisco, TX

  • September 13, 2014

    "Same day service, quality products, fair prices, and very experienced technicians, were all the ingredients needed to make me a customer for life. I highly recommend Plano Overhead Garage Door for all your garage door needs."

    -Chuck K.        Mckinney, TX

  • “We’ve used Plano Overhead many times since the late 1990’s and have been pleased every time." 

    - Sally    Plano, TX

  • October 31, 2014

    "About as good an experience as you can get, the installer was professional about his business, showed up on time, and completed the job in the time estimated."

    -Mark M.    Frisco, TX

  • “…It is great to find a local family owned company that you can depend upon.  I will definitely recommend your company to others who may have problems with their garage door.”

    - Christina     Allen, TX

  • "Great service, great price, great company."

    - Chris   Plano, TX


  • “Plano Overhead Garage Door runs it’s business the way consumers wish all businesses were run. They are simply a premier service provider..."

    - Arlene        Plano, TX

  • May 7,  2014

    "Everyone from the technicians to the receptionists are always so pleasant to deal with. You will not be disappointed with this company!"

    - Betsy Y.    Allen, TX

  • “The entire process was fantastic.  I walked into their showroom, and a representative was more than ready to help..." 

    - Tony    Plano, TX

  • June 17, 2014

    "Punctual, knowledgeable, and fast."

    - Dawn H.      Richardson, TX

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