Our Story: History of Plano Overhead Garage Door

Written by Nick McGregor. Posted in About Our Garage Door Company in Plano, TX

Our goal is to treat every customer like family, and to give every customer more than they expected every time we do business.  We provide top notch service, repairs, and installations of residential garage doors and openers. Read below to learn more about our journey to where we are today!

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After working in a machine shop for three years, in 1977 I set out to find an outdoor job in construction. Hollywood Door in Dallas was hiring subcontractors for their installations. There I learned to install Genie garage door openers, attic stairways, and service residential garage doors. I found the installation of Genie openers most interesting and starting contracting to Forbis Electronic.  After contracting around Dallas and even doing some commercial garage door repair in Austin; I decided it was time to stop contracting to others and manage my own business.

We started out picking up odd jobs, and marketing using word-of-mouth. Over the next few years, we went from struggling to find work, to busy enough to run a fairly consistent schedule with my work truck staying busy most of the time.

In 1984 I took a leap of faith and placed two dollar bill sized ads in red bold print in the GTE Plano directory, using the company name “Plano Door Service”.  The cost was 400 per month and my competitors said I was crazy for even thinking about it.  Working from the living area in our West Plano home we offered same day service at reasonable rates. Within three months of placing the ad, we hired our first employee.  We continued to work out of our home office until 1990; during which we had an assortment of different small to medium size warehouses to store scrap materials.

In 1990, we took the next step and incorporated all of our existing customer base into one company- Plano Overhead, Inc.  We also combined our office and warehouse to our first retail location at 801 Jupiter Rd near Plano Parkway & Jupiter Rd. We constructed walls out of garage door panels to create an office that allowed customers to see our steel doors and electric openers- while creating working environment as well. This location served us well as we had significant growth over the next ten years.

In 2000 we moved to 1111 Jupiter Rd. just north of our old location. It was a much nicer showroom with sufficient office and warehouse space. We grew large enough to hire secretaries and a few additional installers.  My son, Nick, also joined us as an installer in 2008 after graduating from Texas A&M University.  Nick started as an installer learning the business as I did, from the ground up.  He worked as an installer for a few years, was Service Manager for about a year, then General Manager for 3 years, and has now been promoted to CEO since 2016.  After doing two five year leases the landlord went way up on our projected rent for the next five years and we decided to take yet another leap of faith.  We decided that we would attempt to find a location that had highway visibility- at warehouse prices.  To do this, we would actually have to separate our retail space from our warehouse space.  Fortunately, we were able to find two locations within a mile of one another that was around the same budget as before- but with higher visibility at one location, and more storage at the other.  We were up for the challenge!

In 2016, we were able to bring my other son on board to serve as the CFO.  He also attended Texas A&M University and lived with my other son, Nick, for a few years.  Nobody could be more excited than my other son to have him on board as he helps to bear the weight of continuous growth and transformation of our company.  As we transition our business to the next generation, we are confident that our two sons will take our company to heights we never thought possible- while maintaining the integrity, ethics, and values that have always been the backbone of our company.

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plano door logo Plano Overhead Garage Door
1100 N. Central Expy Suite #A
Plano, Texas 75074

Service Areas
Sitemap E-Mail - info@planooverhead.com

972-422-1695

Hours of Operation

Come See Us
M-F: 8:00 - 5:30
Sat: 9:00 - 1:00
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DIRECTIONS TO US

Testimonials

  • September 23, 2016:

    "We've used Plano Overhead many times since the late 1990's and have been pleased every time!"


    -Sally R.    Plano, TX
  • September 7, 1987:

    "Prompt, courteous, and took care of the job in a very professional manner.  The enthusiasm to do the job right was refreshing to say the least."

    -Jared F.    Richardson, TX
  • January 2, 2017:

    "The customer service of this company is great.  They go the extra mile to make things right.  Use this company.  They fix your problems correctly and have quick service too."

    -Richard S.    Dallas, TX
  • March 14, 1995:

    "Plano Overhead quickly diagnosed my problem, made the necessary repairs, and adjusted the door for proper operation.  All I can say is, again, thanks for the excellent service and very professional service personnel.  The cost was very reasonable as well!"

    -Lynn P.   McKinney, TX
  • December 4, 2006:

    "Great service! I couldn't be happier!  I'm just amazed that in today's hurry up, make a quick dollar and get out world, this kind of expert service and friendly attitude still exists.  I don't mind paying for this kind of service and attitude.  I'll never call anyone other than Plano Overhead!"

    -Steve S.   Wylie, TX
  • January 27, 2017:

    "My garage door spring broke this morning.  I had used Plano Overhead before and was really impressed with their customer service and the professionalism of their technicians.  They stand behind their work and their products.  I have always recommended them to people I know and will continue to do so!"

    -Mark Z.   Allen, TX
  • January 14, 2004:

    "Thank you for your timely and professional service and your reasonable prices!"

    -Emmett W.   Garland, TX
  • December 6, 1993:

    "As a small business owner myself, I would like to commend your company for taking the extra step many business fail to take these days. Please feel free to add me to your list of references."

    Johnathan T.    Plano, TX
  • March 12, 2011:

    "Great service, great price, great company."

    -Chris H.    Plano, TX
  • August 13, 2006:

    "I cannot believe I got a Thank You Note from you guys!  Your promptness, courtesy, sympathy, and efficiency all made my situation a little easier."

    Richard W.   Murphy, TX
  • June 27, 2013:

    "The entire process was fantastic.  I walked into their showroom, and a representative was more than ready to help!"

    -Tony B.    Plano, TX
  • February 23, 2017:

    "Technician arrived on time on very short notice.  He worked efficiently and completed work in about one hour.  He even took time to answer questions and go over the work!"

    -Viadhe T.    Carrolton, TX
  • May 7, 2014:

    "Everyone from the technicians to the receptionists are always so pleasant to deal with.  You will not be disappointed with this company!"

    -Betsy Y.    Allen, TX
  • May 30, 2015:

    "Service was great, very professional and helpful!"

    -Steve J.    Frisco, TX
  • August 8, 1997:

    "I appreciate the fast service.  It's great to find a company I can rely on.  I'll recommend you every chance I get!"

    Stephany R.   Richardson, TX
  • January 5, 2012:

    "It is great to find a local company that you can depend upon.  I will definitely recommend your company to others who may have problems with their garage door."

    -Christina L.     Allen, TX
  • October 31, 2014:

    "About as good an experience as you can get, the installer was professional about his business, showed up on time, and completed the job in the time estimated."

    -Mark M.     Frisco, TX
  • August 19, 2014:

    "Plano Overhead Garage Door runs their business the way consumers wish all businesses were run.  They are simply a premier service provider."

    -Arlene M.    Plano, TX
  • January 6, 2017:

    "Scheduling was very responsive both via email and over the phone.  They were very professional and timely during the install, and even programmed my vehicles to the garage door opener before leaving.  I will continue to hire Plano Overhead Door in result of my experience today and will highly recommend them to my neighbors!"

    -Jon M.    Plano, TX
  • June 17, 2014:

    "Punctual, knowledgeable, and fast."

    -Dawn H.    Richardson, TX
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