Our Story: History of Plano Overhead Garage Door

Written by Nick McGregor. Posted in About Our Garage Door Company in Plano, TX

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After working in a machine shop for three years, in 1977 I set out to find an outdoor job in construction. Hollywood Door in Dallas was hiring subcontractors for their installations. There I learned to install Genie garage door openers, attic stairways, and service residential garage doors. I found the installation of Genie openers most interesting and starting contracting to Forbis Electronic.  After contracting around Dallas and even doing some commercial garage door repair in Austin; I decided it was time to stop contracting to others and manage my own business.

We started out picking up odd jobs, and marketing using word-of-mouth. Over the next few years, we went from struggling to find work, to busy enough to run a fairly consistent schedule with my work truck staying busy most of the time.

In 1984 I took a leap of faith and placed two dollar bill sized ads in red bold print in the GTE Plano directory, using the company name “Plano Door Service”.  The cost was 400 per month and my competitors said I was crazy for even thinking about it.  Working from the living area in our West Plano home we offered same day service at reasonable rates. Within three months of placing the ad, we hired our first employee.  We continued to work out of our home office until 1990; during which we had an assortment of different small to medium size warehouses to store scrap materials.

In 1990, we took the next step and incorporated all of our existing customer base into one company- Plano Overhead, Inc.  We also combined our office and warehouse to our first retail location at 801 Jupiter Rd near Plano Parkway & Jupiter Rd. We constructed walls out of garage door panels to create an office that allowed customers to see our steel doors and electric openers- while creating working environment as well. This location served us well as we had significant growth over the next ten years.

In 2000 we moved to 1111 Jupiter Rd. just north of our old location. It was a much nicer showroom with sufficient office and warehouse space. We grew large enough to hire secretaries and a few additional installers.  My son, Nick, also joined us as an installer in 2008 after graduating from Texas A&M University.  Nick started as an installer learning the business as I did, from the ground up.  He worked as an installer for a few years, was Service Manager for about a year, then General Manager for 3 years, and has now been promoted to CEO since 2016.  After doing two five year leases the landlord went way up on our projected rent for the next five years and we decided to take yet another leap of faith.  We decided that we would attempt to find a location that had highway visibility- at warehouse prices.  To do this, we would actually have to separate our retail space from our warehouse space.  Fortunately, we were able to find two locations within a mile of one another that was around the same budget as before- but with higher visibility at one location, and more storage at the other.  We were up for the challenge!

In 2016, we were able to bring my other son on board to serve as the CFO.  He also attended Texas A&M University and lived with my other son, Nick, for a few years.  Nobody could be more excited than my other son to have him on board as he helps to bear the weight of continuous growth and transformation of our company.  As we transition our business to the next generation, we are confident that our two sons will take our company to heights we never thought possible- while maintaining the integrity, ethics, and values that have always been the backbone of our company.

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Garage Door Curb Appeal in Plano, TX: Worth the Investment

Written by Nick McGregor. Posted in About Our Garage Door Company in Plano, TX, Plano, TX, Insulated Garage Door

Ever feel like you’re coming home to this?

Wood Door Trash Bags, Sheets, Ghetto

Enhance Your Home’s Curb Appeal in Plano, TX

When homeowners want to increase the value of their home, they often look to major renovations. Some remodel their kitchen or install new carpets. Some put a pool in the backyard or landscape the front yard. These renovations undoubtedly add curb appeal to Plano, TX homes. But they are extensive projects that often take months to complete.

At Plano Overhead Garage Door, we’ve learned a simple (but often overlooked) way to boost curb appeal in Plano, TX—invest in a new garage door.

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Browse Our Garage Doors

Whether you’re trying to sell your property or you just want to boost its value, our line of garage doors will work wonders on your home’s appearance. The garage door, after all, is what you come home to. Some of our favorite garage door styles include:

  • Arched openings
  • Custom designed steel doors
  • Wood doors
  • Copper doors
  • Stained glass designs
  • Carriage house doors

Experience Our Customer Service

We want your experience installing your new garage door to be as enjoyable as possible. Because your time is valuable, our service specialists are punctual and efficient. Customer satisfaction is the guiding principle behind all services we offer.

Get Started

When it comes to exploring options to boost your garage door curb appeal in Plano, TX, our professionally trained team is happy to help! We bring you brochures, 2’ by 2’ samples, color swatches, and pricing information.

Our estimates are always free, and we put a lifetime warranty on our doors, so the quality you invest in now will last a lifetime.

By investing in a new garage door, you can increase the value of your home (making it easier to sell!) or simply uphold the property value. Browse some of the garage doors styles we offer, or call 972-422-1695 for a free estimate.

Defining Your Target Audience and Service Area as a Business: An Example from the Garage Door Repair Business

Written by Nick McGregor. Posted in About Our Garage Door Company in Plano, TX, Garage Door Service Area, Types of Garage Door Repair in Plano, TX

It seems pretty easy.  If a customer calls, you take care of their needs.  However, learning which customer is right for your business can take your company to the next level.

If we, at Plano Overhead Garage Door, were to accept every customer that called in, we would actually be doing them a DIS-service.  It is extremely important to realize that ethical business practice includes the ability to pass certain customers on to your competitors that can better suit their needs over time.  Thinking in the best interest of your customers will reflect on fundamental ethics at the core of your business model, especially in regards to the service and repair industry.  The best example for our business is the fact that we refer an average of 5 to 10 Commercial jobs to a local company in Plano.  We know that he is better suited for our customers’ needs, and we know that Commercial jobs are not our bread-and-butter (or our cup of tea).

 

Garage Door Repair Customers

Realize Your Customer Base

If the bulk of your customers are in a certain area, or if you tend to get a lot of quality business in certain areas, you might consider this to be your customer base.  The needs of your customers absolutely must line up with the abilities of your garage door repair company.  If you are best at installing residential garage doors, make sure that you accept and target a customer base that reflects your capabilities.  If you can get the best prices on retail parts in your area, cater to retail customers and consider opening up a storefront.  Defining your target audience, and aligning yourself with your customer base is extremely important.

 

Garage Door Repair Opportunity

Opportunity Cost

Two one hour jobs within your defined service area can be much more profitable than one two hour job outside your service area.  It can be tempting to take that big job that’s 30 miles away, but consider the fact that the demand for services is extremely volatile.  Choosing to chase a job off the beaten path to keep your guys busy is a great way to end up with nobody around once the phones start ringing off the hook.  Evaluate what you will be giving up in order to achieve a specific task, and whether it makes since to do one thing versus the potential gains from another.  All this being said, it’s worth noting that a bird in the hand is worth two in the bush.  There is a very complex methodology to the balance between keeping technicians busy, but leaving just enough room for incoming business.  The companies that last are the ones that have learned to keep their technicians busy all day, while not having to turn down their bread-and-butter customers.

 

Garage Door Repair Customer Service

Be Considerate to Your Customer

Many start-up companies have a hard time turning away customers that aren’t within their customer base.  It has taken almost 40 years for us at Plano Overhead Garage Door to expand to a service area of roughly 500 square miles, and we have 8 full-time service technicians.  Our company has stayed true to it’s roots and referred jobs from outside our service area or expertise to other companies since day 1.  If you cannot provide reliable service to a customer the same day that they request it, then you shouldn’t be greedy.  Same day service is something that has kept us in business, as well as the ability to address warranty issues within a few hours of initial calls- regardless of how busy our phones may be.  If you don’t leave room to schedule repairs of broken garage door springs, your customers will likely be trapped in their garage and be forced to call other companies.  Certain garage door repair jobs just cannot wait.  Be flattered and grateful that these customers chose your company, but remember to do what’s right for the customer- not just yourself.  You can either equip yourself to be available at all times with proper staffing, preparation, scheduling, efficiency, and so on; or choose to allow your competitors to capture a portion of your potential revenue.

 

Garage Door Repair Costs

Evaluate Your Costs

How much are you willing to spend to acquire certain customers?  How much excess cost would be associated with expanding your average job by 5 miles?  Is it worth the cost of gas, materials, human capital, wages, time, and effort?  Does it make sense to go after those customers that are outside your target service area?  What type of jobs and associated costs are involved with different types of customers, or different cities?

 

Garage Door Repair Competitor

Consider Your Competitors

How competitive is the region in which your customers are coming from?  If you grow in a particular area, are you likely to get snuffed out by a larger competitor?  Is there any advantage to supplying your competitor with customers that you can refer to them in order to concentrate your own efforts?

 

Garage Door Repair Service Area

Draw it Out

Put it on paper.  Draw a line.  If you don’t have a defined service area, it can become tricky when it comes to communication within your company.  There is nothing worse that promising a customer your services, only to tell them down the road that you cannot take care of what they have asked from you.

From our experience….draw the line in pencil.  Business is an ecosystem, always evolving.

 

Call Plano Overhead Garage Door with any garage door repair needs in the Allen, Frisco, Garland, Plano, Murphy, Richardson, Wylie, Dallas, McKinney, or surrounding North Dallas areas.    972-422-1695

By Nick McGregor

 

Free Estimates!

We give free in-home estimates so you can have an honest assessment of how much your repair or replacement will be. We are more than happy to come to you and look at the issue you are experiencing—at no charge. We value the right of the customer to choose our service instead of making you pay to hear our expert opinion. We promise that there are no fees for the call, trip out, or evaluation.

Treating Every Customer Like Family

We always have been and always will be family owned and operated.  Over the years, we have served over 82,000 in the greater Dallas and Plano area since 1977. We are proud to stand behind our name and customer service. All management is family, and we highly value accountability. We concentrate on ethics, professionalism, customer satisfaction, and top notch customer service. We understand that going above and beyond helps our customers return to us again and again.

Same Day, Reliable, Punctual Appointments

We are excited to say that we have provided reliable, punctual, and same day service appointments since 1977!  We arrange 30-minute appointment windows so you don’t have to wait around on us to arrive. We realize that your time is valuable; it is our priority to be punctual. We have trucks spread out throughout the day in the Dallas area, and can typically have a company service technician to your home within an hour.

Best Warranties Guaranteed

We are proud of the fact that we were the first company in the Dallas region to offer a lifetime warranty on our products at no extra cost, and that we present the best available warranty on labor. Our one-year labor warranty is better than any of the other companies’ for a reason. We stand behind our first-rate products and services and guarantee customer satisfaction to along with it.

Professionally Trained Company Technicians

All our service specialists are professionally trained and work directly for us—no subcontracting to save on expenses. All the employees receive in-depth and intense professional training for several months to make sure that they are fully qualified and educated. Each technician operates a fully-stocked company truck to finish the job promptly, without having to leave to buy parts, or wasting your time and money with multiple trip costs, or charging you an hourly rate to spend a day on a routine repair.

plano door logo Plano Overhead Garage Door
1100 N. Central Expy Suite #A
Plano, Texas 75074

Service Areas
Sitemap E-Mail - info@planooverhead.com

972-422-1695

Hours of Operation

Come See Us
M-F: 8:00 - 5:30
Sat: 9:00 - 1:00
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Testimonials

  • May 30, 2015

    "Service was great! Very professional and helpful."

    -Steve J.    Frisco, TX

  • September 13, 2014

    "Same day service, quality products, fair prices, and very experienced technicians, were all the ingredients needed to make me a customer for life. I highly recommend Plano Overhead Garage Door for all your garage door needs."

    -Chuck K.        Mckinney, TX

  • “We’ve used Plano Overhead many times since the late 1990’s and have been pleased every time." 

    - Sally    Plano, TX

  • October 31, 2014

    "About as good an experience as you can get, the installer was professional about his business, showed up on time, and completed the job in the time estimated."

    -Mark M.    Frisco, TX

  • “…It is great to find a local family owned company that you can depend upon.  I will definitely recommend your company to others who may have problems with their garage door.”

    - Christina     Allen, TX

  • "Great service, great price, great company."

    - Chris   Plano, TX


  • “Plano Overhead Garage Door runs it’s business the way consumers wish all businesses were run. They are simply a premier service provider..."

    - Arlene        Plano, TX

  • May 7,  2014

    "Everyone from the technicians to the receptionists are always so pleasant to deal with. You will not be disappointed with this company!"

    - Betsy Y.    Allen, TX

  • “The entire process was fantastic.  I walked into their showroom, and a representative was more than ready to help..." 

    - Tony    Plano, TX

  • June 17, 2014

    "Punctual, knowledgeable, and fast."

    - Dawn H.      Richardson, TX

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