We have an A+ rating on both Angie’s List and the Better Business Bureau. We have gathered an impressive collection of customer testimonials, honors, referrals, and repeat customers through our 37 years. We are proud of what we do and how we do it. Nothing makes us happier than to reflect on our accomplishments with pages like these. We hope that you can build a sense of trust and understanding about our company from this great feedback.
We are truly thankful for all the customers who refer friends, family, and neighbors to our company. We are very satisfied when a customer calls in to thank us for fixing an issue, reviews us online, and especially writes out thank-you notes by hand.
Thank you to all our customers who makes these things possible! Help us continue to spread the word about our company by sending us feedback, or posting reviews online!
We won the 2014 Consumer’s Choice Award for Business Excellence, are an Accredited Better Business Bureau Member with no complaints since the 1970’s, and also won the 2014 Angie’s List Super Service Award (our 10th year in a row!). We proudly maintain a 5-Star reputation!
Call Today to Experience Our Great Customer Service. 972-422-1695
August 8, 1997
“I want to thank you for the excellent service you gave me when you came to repair the garage door. I appreciated the fast service. You guys were very courteous and very professional. It is great to find a company that you can depend upon. Every opportunity I may have, I will recommend your company to others who may have problems with their garage door.
Thank you again.”
September 21, 2013
“Plano Overhead Garage Door runs it’s business the way consumers wish all businesses were run. They are simply a premier service provider. My entire experience with them was perfect. My appointment was scheduled with courtesy and exactly when I needed it to be. The technician arrived exactly when he was supposed to. He was cheerful, professional, and very knowledgeable. He got right down to business, providing me with an accurate explanation of my door’s problem, alternate ways to solve it, and a no-nonsense reasonable price to repair it.
After the repair, the technician reviewed what he had done and provided me with tips to keep my door operating in optimal condition. Since people at my work knew I was getting my door repaired, the following day they asked how the experience went. I was so happy to tell them how great I was treated by Plano Overhead Garage Door and how pleased I was with their service and prices. I would never use any other company for my future garage door repairs!”
December 23, 2012
“It always pays to do your research before you buy a product or commit to a service company for a repair. I used my favorite source, Angie’s List, for gathering information on garage door installers. On the “List” were many “A” rated companies. One stood out among the rest…that was Plano Overhead Garage Door, Inc. Plano Overhead has a great history on Angie’s List. Out of 257 reviews submitted to Angie’s, Plano Overhead Garage Door has not one “F”, and a 98% “A” rating. Their Better Business Bureau rating was “A+” with no complaints. My next door neighbor has been a past customer of Plano Overhead Garage Door, and he gave me a “two thumbs up” recommendation.
I first called Plano Overhead Garage Door, and then I learned that they had a showroom in Plano that was not far away from my home. I decided to check it out. This is a family-owned business, and I felt right at home from the moment that I walked through the showroom door. They were very knowledgeable and helpful in educating me about the different features and warranties of the garage door products. Plano Overhead gave me a great deal on a complete garage door installation. The installation crew arrived right on time, and they promptly began to work on removing the old garage door. They were efficient and professional in every way. The installation was flawless. Throughout the process, and they made sure that any debris was removed from the garage for before hauling away the old garage door. From my first call to my last handshake, the crew of Plano Overhead Garage Door was outstanding in all aspects of doing business. I wish that all companies could be like Plano Overhead Garage Door! They will do a great job for you!”
September 25, 2013
“We’ve used Plano Overhead Door several times since the late 90’s and have been pleased with your service every time. I especially appreciate being able to speak to a “real” person when I phone and having a service person available within 24 hours. I will recommend Plano Overhead Door Co. every time.”
December 17, 2006
Dear Plano Overhead Garage Door,
I am writing to say THANK YOU for the SUPER CUSTOMER SERVICE provided by three of your wonderful employees.
On Thursday 12/14, your technician did a very professional job of installing our new garage door and new garage door opener. Before the job could being, he helped me push my non-running 1947 Packard (approx. 4700 lbs.) out of the garage so that the work could begin. When the job was over, the technician and I tried to push the car back into the garage (a slight uphill maneuver) and made very little progress. I told him that I would get my sons to help me push the Packard back in the garage later that night.
After he left, I made phone calls to my two sons and discovered that neither would be able to help me until much later that night. I had obligations at work and needed to return that evening and was beginning to have a MAJOR worry about leaving the Packard (which had no working locks) out in the driveway after dark. At that time, a Plano Overhead Garage Door truck with two other technicians appeared. My spirits were lifted because I knew that my prayers had been answered with these two angels. One of them informed me that a third technician was on his way back too.
What SUPER CUSTOMER SERVICE. They helped me push the car back into the garage and a tremendous burden was removed from my day.
I will recommend Plano Overhead Garage Door to anyone who needs your services, and each time I will tell the story of your great employees and their customer service.
– Bob Plano, TX
July 29, 2013
“I was more than delighted with the expert service and efficiency with Plano Overhead Garage Door team. From the first call to the completed job, this is a well managed business. The service guys showed up on time, did their work quickly and cleanly—and the spent the time to go over the details of the new garage door opener. We are just real happy to support a local, family held business, especially when they do great work at a competitive price. For every reason, I’m pleased to strongly endorse and recommend Plano Overhead Garage Door for their work and capabilities.”
“Just wanted to thank you for the great service! Plano Overhead came and checked out my door, then was the one who replaced it, and today, they came out and fixed a problem in the wiring. You guys give a THIRTY minute window for your arrival and you actually stick to it. When I called this morning with a problem, you sent someone within a half hour! I was so shocked. Thought I’d have to spend my day off, waiting around. Thanks again! I will recommend you highly! And your techs and the lady who answered the phone are so friendly and helpful!”
“Freakishly Great Service! The Plano Overhead tech just left my house and I couldn’t be happier. The person who came was the person who installed my new door in 2005 and that person was just as fantastic then. Amazing professionalism and expert service over the years. Plano Overhead was on time to boot! I know the expert skill of the company is the reason my door is just like new today. Whatever it is you are doing to hire and keep these kind of expert folks, keep doing it! I’m just so amazed that in today’s hurry up, make a quick dollar and get out world, this kind of expert service and friendly attitude still exists and endures. I don’t mind paying for this kind of service and attitude. I’ll never call any other company for my garage door. It’s Freaky how good POGD is.”
March 14, 2005
This is a quick note to say “Thanks” for the excellent service you provided to me on March 14th. I called that day at 8:00 am and requested service for a broken spring on my garage door. The person that answered the phone said that someone would be on their way within 30 minutes. I thought “Yeah, sure, I’ll have time for breakfast, a shower, and morning’s work load before someone shows up.” I was wrong, wrong, wrong! Help showed up within 30 minutes.
Plano Overhead quickly diagnosed my problem, made the necessary repairs, and adjusted the door for proper operation. The company was also very helpful when I asked about periodic maintenance. The tech carefully explained how to lubricate the screw drive, door hinges and tracks. The technician kept me informed as to how the repairs were going and what the tech was doing.
All I can say is, again, thanks for the excellent service and very qualified and professional service personnel. I would have no problem calling Plano Overhead Garage Door again for any work I might need on my door. Just one condition: I would prefer the previous technician be the service person.
Oh, I almost forgot, the charges were very reasonable!
January 22, 2010
Dear Plano Overhead,
Thank you for your professional work on installing the belt drive garage door opener in early January. This door operates so much quieter than our old door and we like that quiet very much. The remotes work and Jeff has enjoyed using the mini-remote, so much more convenient than trying to find the previous remotes in a briefcase.
We will not hesitate to refer our neighbors to Plano Overhead Garage Door if they have problems with their garage doors and/or garage door openers.
– Jeff and Yvonne
I want to express my appreciation to Plano Overhead Door. During the last month, I’ve had two sectional doors replaced (one, a custom door) as well as an opener installed. After having a somewhat shady bid from another company at a cost of $25, I visited the Plano Overhead Door showroom (glad you have one!) to gauge, at least, the appearance of the company. I was gratified to find an immaculate showroom with several door models on display in their entirety and a fleet of dedicated trucks. The staff was very friendly and knowledge and scheduled my FREE estimate for the very next day.
After scheduling the installs with some very nice gals in the office, EJ completed the first door, and EJ and Jason completed the second as well as an opener. They were both friendly and professional and very competent. At one point, I had remarked to EJ on how well he had completed a particular task and he told me “I like to do things as if I were doing them at my own house.” This is rare in the service industry these days, and it is much appreciated. I’m fairly handy myself and when I hire work to be done by professionals, I expect it to be done at least as well as I would do it, and preferably better. Your technicians exceeded my expectations.
Our oldest opener is 17 years old and I can safely say I will contact Plano Overhead Door to install its replacement.
Thanks to the entire staff. Job(s) well done!
– Neal Princeton, TX
January 14, 2004
Dear Management of Plano Overhead Garage Door:
I am sending this letter to let you know how pleased we were with the service we received from one of your technicians. On January 12, 2004, one of the torsion springs for our automatic garage door snapped preventing the door from functioning. We had a similar incident occur last year and called a garage door service company selected at random of the Yellow Pages. They came out that night, and after working about 45 minutes replaced only the rollers to the door, and charged us over $900 for their service.
We called your office because we had seen your name used in a news magazine program on “Garage Door Rip-Offs.” You advised us at that time that the price was outrageous, and when we called that company to complain, they immediately reduced their price by over $500. This year, we called you directly, someone came out the next day and replaced both torsion springs with a lifetime warranty, and completely the job in under two hours for a little over $300.
Thank you for your timely and professional service and your reasonable prices. Please feel free to use us as a referral any time.
Yours very truly,
– Emmett W.
March 3, 2013
I wanted to update my garage door system to get some of the bells and whistles like internet connections, keypads, etc. So I read a bunch of reviews of companies, and settled on this crew. Boy, I can tell you it was worth it. Literally, I called one evening at 4pm to find out costs, which I might add, were given to me over the phone, and they were out the next day at 10:30am to do the install.
My technician was very knowledgeable of the product, and even gave me helpful tips in related (gate operators) areas. He was very professional, and extremely friendly! He went above and beyond what I consider the normal business. He made it a very easy install, and answered all my questions. He even filled out the rebate form for me. He is a credit to this company, and would ask for him again in a heartbeat.
I wish I could remember the name of the lady I talked to about pricing and scheduling, because she also was very knowledgeable and friendly. I was impressed that prices were given out over the phone, and expectations were clearly laid out. No up charges, or bait and switches here.
Over all this company is the real deal; honest, on time, friendly, and outgoing. I WILL use them again for any repair or installation needed in the future.
– Hollis Plano, TX
March 21, 2013
We just wanted to send you our sincere appreciation for your very quick response and outstanding workmanship in repairing our garage door opener. The tension coils broke and the rod separated from the frame when my wife came home with our daughter from school. We called with this “emergency” at around 4:30. By 5:15, you had a technician at our home and he had completed the repair before 6. THANK YOU!
The woman who took our call was very understanding and helpful. The gentleman who did the repair not only did the job well but was very, very respectful, thorough, and assured he had cleaned up from his work.
We could not be more satisfied! We have recommended your company to our friends in the past and your work today only serves to strengthen our recommendation! Our best wishes for your continued success.
With highest regards,
– The Rapp Family
November 11, 2013
“No pressure, very professional, excellent service—very honest.”
September 25, 2013
“They were A-MAZING! We had another garage door company quote for replacement. Plano Overhead Garage Door was able to beat the other company’s price AND install the same day!!! They showed up at the scheduled time to start work, which was only a couple of hours after our call. We were so impressed! The installer was very personable and a pleasure to work with. The whole process was so smooth, we couldn’t have asked for a better experience. They delivered on everything they promised and we’re extremely satisfied.”
September 23, 2013
“…I don’t know if I have ever had any repair work done that quickly and I wanted you to know what an excellent job you do in all aspects of your business.”
September 17, 2013
“The office Staff who arranged the appointment were exceptionally helpful, calling us back to see if we wanted an earlier appointment that day when they had a cancellation. Plano Overhead Garage Door is the type of family-owned business that sets a very high bar for customer service. We will definitely use them again if service is needed.”
September 28, 2013
“Spring broke, and you guys were there within hours to repair….Great job guys, thanks for the excellent service time after time.”
May 15, 2013
“I had one other door company give me a quote, I thought they were very nice and knowledgeable… until Plano Overhead Garage Door came to my house and then I was super impressed. I bought my door from Plano Overhead Garage Door since I believe I am getting a quality product form experts in this industry PLUS they will be here if I EVER have a problem they will be here to fix it.”
February 14, 2013
“…they did an EXCELLENT job. They worked non-stop, and the new door looks smokin’ good. You can tell they take pride in their work. Thanks for providing great products and customer service! A+!”
“Came out in an emergency situation (my spring and cable broke and I couldn’t get out of the garage). They were here in 10 minutes (literally), replaced the broken spring with two springs, reattached the cables, serviced both my garage doors (used a silicone spray to lube springs, rollers, and joints), and even helped adjust the misaligned sensors. Service was outstanding. Paul, our technician was very polite and helpful. Fair price. Highly recommend this company.”
February 25, 2013
“I called to inquire about the cost to replace a broken spring. I expected to get the basic “we will come and give you an estimate” response but instead the friendly person I spoke with gave me a guaranteed price for the full repair. Then when asked when they could be there I was informed 30 minutes. The technician arrived within 30 minutes, confirmed the work to be done and price and began working. The job took about 30 minutes to complete. I paid and off he went. Overall a great experience that exceeded my expectations.”
March 18, 2013
“I was so impressed with Plano Overhead Garage Door. Our garage door wouldn’t open and they came out that same day and repaired it. Paul was the technician and very knowledgeable and polite. The office staff were very nice, too when I called. I would definitely recommend Plano Overhead Garage door. Reasonably priced too!”
April 22, 2013
“I want to thank you for an excellent experience! The techs were very gracious and knowledgeable. They didn’t lay on any high-pressure sales pitches. They took the time to listen to my concerns and answer my questions. And I am so happy with my new garage door. I would definitely recommend ya’ll to my friends and family. Thank you!”
May 11, 2013
“Want excellent and quick service? Call these people. I give them a 10.”
May 13, 2013
“Thanks for the quick, professional and reasonably-priced service today. Could not ask for more! We will call you for all our garage door needs.”
May 15, 2013
“I called to get an estimate from Plano Overhead. I am glad I did not bother to call anyone else. While the tech was working on the repair, I looked at the website and decided I wanted to proceed with the new install. Everything was professional and by the book from beginning to end. I see no reason to go with any other company for garage door work.”
May 23, 2013
“I used Plano Overhead because of the reviews they have received on Angie’s List and I was not disappointed. From start to finish this company was excellent. I made an appointment for a garage door tune-up as our door was making a loud popping noise when opening and closing. Plano Overhead was very generous discounting the price because I am an Angie’s List member. The technician arrived at our house around 8:30am, left to pick up the door at their warehouse, came back and installed the door, cleaned up and was done in less than 3 hours. His professionalism and workmanship were impeccable and Plano Overhead’s customer service was outstanding. Within 5 days after installation I even received a post card in the mail thanking me for my business! Nice touch!!”
May 24, 2013
“I just want to say thank you for quality service and quality employees. We had an insulated door installed today by one of your technicians. Not only was he polite and efficient he left NO mess and even wiped his fingerprints off the door. He also took time to staple the wire for our security light that my husband had tacked up. As a senior who has worked hard all my life, it is rewarding to see a young person care about the quality of work that he is giving. A rarity today. We will definitely recommend your company to our friends. Keep up the great work. Thanks again.”
June 3, 2013
“…I was impressed that prices were given out over the phone, and expectations were clearly laid out. No up charges, or bait and switches here. Over all this company is the real deal; honest, on time, friendly, and outgoing. I WILL use them again for any repair or installation needed in the future.”
June 13, 2013
“Just wanted to let you know how much I appreciate the courteous, responsive service I get from your company. I called this AM to schedule maintenance and get help with a problem with my remote (that wouldn’t sync with the Home Link in my new vehicle. I was able to get an appointment less than 2 hrs. later. The service tech Kane was actually running ahead of schedule, and called before showing up. I ended up purchasing a new opener to replace my archaic one. Shortly thereafter, success! It is a dream – quiet and more updated features. Kane even offered to and programmed the Homelink in my van w/o me asking if he would do that for me, which was just the extra kindness in customer service that I’ve enjoyed over the years while doing business with the company. Thanks!”
June 19, 2013
“I always call this company when I have garage door opener or door needs. Both light sockets on my 5 year old opener had gone bad. POGD came when scheduled and not only fixed the light problem but also performed an extensive servicing of the door and opener and adjusted the rails. Tech was punctual and professional and the whole experience as usual from beginning to end was great.”
“I appreciate that they found two inexpensive parts that were the cause of my problem and replaced them. Appreciate meaning that other door companies could have just told me that I needed to replace the motor but the Plano Overhead Door representative was honest in his assessment. He could have just left after replacing my parts but he stayed and adjusted my door and greased my entire system. He also gave me my Angie’s list $10 off coupon when I said I was a member without me having to go back on-line to get it.”
July 3, 2013
“First I visited their showroom to view the products. Very informative and professional displays. I made an appointment for an on-site estimate. A technician arrived at the appointed time and explained options available with no hard sell, just the facts. I accepted the estimate and made appointment for installation. They worked efficiently to complete the project. They cleaned up afterwards so the only evidence of them being there is a fantastic new garage door and opener with all controls installed as requested! I am 100% satisfied.”
July 22, 2013
“We have received excellent service and personal attention from every person with who we have dealt at Plano Overhead Door during the past three years. We would gladly recommend Plano Overhead Door to friends and family who have need of the services provided by the company.”
– Greg and Joan
July 28, 2013
“…It was fast no pressure service—the reason I have always relied on the Plano Overhead Door company where ever I’ve lived.”
July 31, 2013
“Great job. The response to my phone call was quick and the repair team reached home the same day. A good job of assessing the problem was done and I delighted to receive great discounts. Thank you for your prompt and good service. I would surely recommend you all to my family and friends.”
August 8, 2013
“Thank you for your personalized, excellent service and workmanship installing our new double garage door opener. We have an older garage door and opener from 1998, and we are amazed at how Plano Overhead Garage Door modified it within minutes to 2013 technology and engineering. The door opening and closing process is so quite we can hardly hear it. If the door opens unexpectedly a remote unit inside the home beeps to indicate the door is up. From this unit, we can close the door without having to go into the garage. Also, we didn’t realize how dim our garage lighting was until we experienced the much brighter light from this model. Most importantly, if by chance, the garage door closes unexpectedly, it very lightly touches the object and recedes. The wall control has a motion sensor which turns on the light which is very useful when unloading the car. The control even provides the temperature of the garage and has a manual on/off switch for the light. Fantastic!!! We are so impressed! Thank you so much for bringing our garage door opener up to date.”
August 27, 2013
“I recently had both of my garage doors replaced. Your company was so fast and so friendly. Response time was great to my initial call. Install took less time than expected. Employees were knowledgeable, friendly and professional. Great service. Thank you very much.”
September 5, 2013
“I wanted to thank Plano Overhead Garage Door for their excellent service and response time. I had a spring on the garage door break over Labor Day and they actually called me on Monday to schedule an appointment. Now that’s customer service.”
September 9, 2013
“Very punctual and professional as always. I’ve used them for years; they replaced the door and motor six years ago. Will never use anyone else.”
September 10, 2013
“…It is great to find a local company that you can depend upon. I will definitely recommend your company to others who may have problems with their garage door.”
September 11, 2013
“…After checking out several companies we decided to go with the best. The lady that answered the phone was very pleasant and we me made an appointment. My wife and I want to thank you and your employees for their courtesy and professionalism. We will only call Plano Overhead Door for our future repairs.”
September 19, 2013
“I called yesterday morning right at 8am. A spring had broken on one of our garage doors causing one of our vehicles to be trapped inside. From the very first conversation through the finished job, everyone at Plano Overhead Garage Door was excellent. There were comments made during the conversation setting up the appointment that were conveyed to the technician who came out. While that may seem like a small thing, it was important to me. The appointment was set up right away. The technician was prompt, courteous and patient, answering my many questions. I will certainly be back if/when the need arises for work on the garage doors. I guarantee you I will recommend Plano Overhead to anyone who asks for that type of information. Excellent job!”
October 2, 2013
“I checked with several garage door companies and chose Plano door because of their competitive prices, rating with Angie’s list, professionalism of everyone I spoke with in customer service, and even the technician did an outstanding job. I also chose them because of their timely installation (the day I called), lifetime guarantee and follow-up after the sale to insure that we were happy. Thank you for all your efforts with my new garage door.”
October 10, 2013
“I just wanted to say the I LOVE the speed that you gave to me today it was awesome to know that not only are you fast but friendly. The person that came to my house was Kane Owens he was so great and professional and showed me everything I need to know about the springs on my garage door he answered every question I asked without hesitation and was very friendly. I will definitely be calling your company if I have any further questions. I also wanted to say that the person who answers the phone is also very nice as well as very friendly thank you again for making this so easy for me.”
October 14, 2013
“The entire process was fantastic. I walked into their showroom at Central Expressway & 15th in Plano, and a representative was ready to help. She had great knowledge of the product, provided samples for me to consider, and made me feel comfortable with my decision. Never once pressured me in any way. I loved the fact that they also had the product in stock and ready to be installed on Monday morning. The other two quotes I received, said the same choice could take up to 4 weeks to arrive. Price- Plano Overhead Door’s pricing was better than the other quotes that I received. The final price came in just as quoted. Installation-The installers showed up on time Monday morning prepared to do the job. They were courteous and professional. They explained the entire process in great deal. The job was completed to perfection just as they indicated. I would not hesitate to use them again.
Job well done Plano Overhead!”
November 4, 2013
“I have nothing but good to say about Plano Overhead Garage Door. We recently needed a new garage door opener and they were at my house within an hour of my calling. The techs were very courteous and once installed educated me on the features of our new opener. Will definitely use them again.”
January 25, 2014
I called Plano Overhead Garage Door on a Saturday because of a previous good experience with their service. I was again pleased with the prompt service (same day) and a professional installation of a LiftMaster 8550 garage door opener. This opener is far superior to the one I was replacing. I wouldn’t have chosen it otherwise.
-Levi T. Plano, TX
January 27, 2014
I needed to have my doors replaced. I had Plano Overhead come out to tune up my doors about 18 months prior and they informed me about the lifespan left on the doors. I liked the technicians they sent out. No hard sell just facts based on the wear and tear on the equipment. They walked me thru it, answered ALL of my many questions (and I do ask a lot). SO, when it came time to replace the doors, after interviewing a couple of companies, I went with Plano Overhead. Great company. Will definitely use them again.
-Pat G. Frisco, TX
January 28, 2014
Thank you for installing my opener today. Kane was really sweet and did a fast job! Just wanted to let you know….I’ll sleep better tonight knowing my opener is new and working!
-Roxanne R. Richardson, TX
January 14, 2014
Replaced all the insides of the garage, including new springs, motor, and remotes. EJ arrived on time and diagnosed the reason why our garage would not close. He gave me options on how to fix the garage without any pressure. In two hours our garage was fixed. I highly recommend this company.
-Kathleen R. Dallas, TX
February 13, 2014
I am writing to provide feedback for service I received from your company on Thursday, February 13, 2014. My double garage door spring broke and trapped my car inside. I called Plano Overhead Door and a service provided arrived within an hour. Robert quickly assessed my situation and provided options for repair. The single garage door spring was also broken but had been working for quite some time. We decided it would be best to fix both doors. Robert and another technician fixed both doors and serviced the door openers. They were both professional, courteous and polite. I greatly appreciate their quick repair and the ability for your company to help me out so quickly. I would highly recommend your services to friends and neighbors.
-Denise E. Plano, TX
February 25, 2014
Thanks for the prompt service, Door opener went “86” (2/24/2014). With my years as a homeowner, I suspected a bad circuit board on my existing garage door opener (genie blue/max screwdrive). Placed a service call a.m. on 2/24/2014 and was given an appointment that afternoon (3-3:30). Service tech arrived shortly before 3:00pm. Damaged circuit board, opener over 20 years of age—not repairable. No surprise. Purchased Liftmaster 8550 belt drive with 2/remotes and EJ had it installed by 5:00 pm. Can’t get any better than that!
-Tom W. Plano, TX
February 20, 2014
First Class customer service! My wife was headed to work in the early morning as she close our garage door it came off of its tracks and the side rails bent, the door also bent. I call these guys and they said they could be at my house within one hour, they were there in 30 minutes. The service guy was very professional and we both agreed that the best course of action was to put in a new double door. He told me they would be back by 12:00 with the new door and they were! This company knows how to do customer service and deliver. The installer (Will) was awesome and very professional and did an amazing job. I will never use any other company again other than Plano Overhead Garage Door. Thank you, it is nice to know that there are still reliable companies that understand their business out there.
-Greg M. Plano, TX
February 25, 2014
After 30 years, we had to replace our garage door. Plano Overhead was great! They gave us an estimated one day and we had the door installed the next. Great price! Will did an outstanding job replacing our door, springs, rails and rollers. He was on time, a hard-worker and cleaned up everything when he left. I highly recommend Plano Overhead Garage Door.
-Susan C. Plano, TX
February 25, 2014
I have an older garage with two separate doors that were falling off the track. After several quotes I went with Plano Overhead. They removed the two doors along with the center post. They fixed the wood where the post was attached to the garage and replaced it with one single garage door. It works fantastic and I love the wireless keypad too. The warranty on the door/repairs are great and I highly recommend them. The staff was great to work with in the office, getting a quote and putting the door together.
-Brenda B. Dallas, TX
June 13, 2014
This is a quick note to say THANK YOU FOR A a job well done. The evening of 5/21/14 I accidentally closed the garage door on my vehicle. I contacted Overhead Garage Door after closing hours and left a voice mail message explaining the situation. The next morning, I was contacted by Overhead Garage Door. I was very impressed with the callback response time. I have nothing but good to say about the staff at Plano Overhead. From the person taking my information to the technicians working the problem, it was an awesome experience. Overhead Garage Door Co. is truly an organization that understands the meaning of excellent “CUSTOMER SERVICE”.
Lee H. Plano, TX
February 26, 2014
THE BEST SERVICE you could ask for! I called to have a remote programmed and service on our garage door motor. The motor was replaced in less than two hours and we have 3 new remotes. Professional, helpful and friendly; Plano Overhead Garage Door does it all. Thank you, thank you, & thank you.
-Karen U. Allen, TX
March 3, 2014
I am 100% satisfied with our service from Plano Overhead Garage Door. We discovered on a Saturday morning at 8:30am that our garage door would not open. Plano Overhead was at our house by 10:30 am and the repair was completed by 11:00am. Will definitely use their services in the future!!!
-Wendy D. Plano, TX
March 10, 2014
Earlier today Reese replaced a 17 year old (and failing) opener with a new LiftMaster 8550 at my house on 506 Broad Leaf in McKinney. While certainly impressed with the performance of your new equipment, I particularly wanted to bring attention to Reese’s handling of my service call. He is both very talented and personable, and is a great representative of your company. Reese even took the time to reprogram my wife’s car saving me from that task later. Please consider Reese for any company rewards or recognition that may exist – he was greatly responsible for a high customer satisfactory rating from me.
Joe A. Plano, TX
June 23, 2014
Our garage door got off track and sustained some damage and would no longer go up or down.
I did some online research regarding garage doors, cost, installation etc.
I decided to contact Plano Overhead Garage Door on Saturday morning, the same day the problem occurred. Within minutes one of their techs called me and scheduled a time to be at our house that day and look at the problem. The tech’s name is Robert was at our house within 2 hours. I met with Robert and he gave me some options including repairing the existing door. I chose to go ahead and just replace the 20 year old door so he gave me some options on different doors and the features and benefits of each door. I picked the door I wanted and he gave me an immediate estimate on the door and installation. Robert also gave me the options of 8:30 Monday morning or 1:00 Monday afternoon to do the install. I chose 1:00 and Robert was promptly at our house at 1:00 with everything he needed to install the new door. Robert then took the time to show us the new door and the color was an exact match. He explained what he would be doing and how long it would take. Again the time he had given us was accurate and the job was completed. Robert then described the work he had done and the lifetime warranty on the door. The price he had quoted us was the price we were charged. In addition the cost of the door and the installation was less than other company’s I had researched. I typically do not choose products solely based on cost since I want the best in quality. The great news is in this case I got both!! Thank you Robert and thank you Plano Overhead Garage Door! You truly are the best!!
-Harry Plano, TX
March 6, 2014
Reese from Plano Overhead Garage Doors arrived at my house as scheduled, he was very polite and professional. He serviced my garage door and also pointed out that several of the lag bolts (that anchor the rails of the door to the wall) had not been installed (different company installed the door several years previously) neither had the handle. He went ahead and added a handle and the bolts at no charge. Thoroughly satisfied with the service and would use them again and recommend them.
-Sarah M. Plano, TX
March 7, 2014
I got home Thursday evening around 6 and could not get my garage door to lower. I called Plano Overhead Garage Door expecting to leave a message, but was delighted that someone answered the phone at that hour. He said he could have someone at my home between 8 and 8:30 Friday morning. I did not get the man’s name that came, but he was polite, professional and informative. We discussed the issues I have been having with the door and I decided to get a new door. He did not have a door with him, but said I did not have to stay home waiting on the new door to arrive. I left for work and when I got home I had a beautiful insulated door fully installed. I have used Plano Overhead Garage Door for many years and so have my family and friends. They are fantastic!
-Vicki S Frisco, TX
March 3, 2014
It’s pretty rare that a company will exceed my expectations, but Plano Overhead Garage Door did just that. They responded to my initial email promptly, were patient and courteous on the phone for my multiple questions, and gave me a fair price. The tech was on time, and didn’t try to up-sell me anything. What I paid was exactly what I was quoted. I would highly recommend Plano Overhead for any garage door needs!
-Dan S. Frisco, TX
March 14, 2014
I recently started having issues with my garage door after several years of wear and tear (1993). Reese had recently done work at a family member’s home and I called Plano Overhead Garage Door requesting him (because family was impressed by him). Reese came out that day and installed my lovely new Liftmaster. He was early to the appointment, knowledgeable, friendly and quick. The new equipment was installed in no time and he didn’t try and oversell items. Sold me exactly what I needed and described what I needed in an easy to understand manner. Plano Overhead Garaged Door is GREAT and I appreciate working with such honest people.
-Amy R. Plano, TX
March 13, 2014
I’ve dealt with Plano Overhead Garage Door since its earliest days and have always been pleased with their service. They said a technician would be out about 1:00 that afternoon. Will Rhodes arrived right on time…he was pleasant, professional, and very competent. It reconfirmed my reasons for always calling…and recommending ….Plano Overhead Garage Door.
-Sam S. Dallas, TX
March 17, 2014
Kane did a great job replacing our spring this morning. It broke last night trapping our cars in the garage. Just over 2 hours after calling this morning, we’re all fixed and mobile again. Thanks Kane and Plano Overhead Garage Door!
-Mark S. Plano, TX
March 25, 2014
Service was fabulous! Technician did a great job! I sent an email the night before and got a phone call back with appointment set before 8am the next morning. Lots of people make complaints, but it is important to also know when service is excellent. Just calling to let you know that I will be using Plano Overhead Garage Door again, and referring friends. Thanks again.
-Gratten G. Dallas, TX
March 25, 2014
Reese came out this morning and was wonderful and speedy! He was very personable and
had great customer service. We bought a short sale home where our garage door openers did not come with remote clickers and had not been serviced since it was built in 2008. It is almost miraculous the before and after…as they inspected, oiled, adjusted, programmed our automobile car remotes, etc. Being able to pay with a credit card was a bonus. Thank you heaps!
-Melissa S. Wylie, TX
March 31, 2014
Plano Overhead Garage Door replaced my garage door torsion springs very quickly and with commercial duty springs with a lifetime warranty. They were prompt and called me before they showed up as requested. Nice people to deal with and I would highly recommend them. Full disclosure: I had them replace my builder’s special garage door with a better quality one in 2006. The torsion spring that came with a replacement door is nowhere as good as replacement springs which are commercial duty. This is my second experience with them and both were very good.
-Charles K. Frisco, TX
March 25, 2014
I highly recommend this company. Steve, Robert, and Will got my two belt drive Liftmasters installed the day I requested service. In a quick manner I might add. Now I’m enjoying the quiet operation of these units compared to the 20 year old chain drives that were originally in my home. Great Company, and great service.
-Keith L. Plano, TX
March 30, 2014
I had a major problem with my garage door and called Plano Overhead Garage Door. This is the second time that I have used them in the past two years. They came out the next day and gave me an estimate to replace the entire door that was below what I was afraid it was going to cost. They were able to install it by the end of the afternoon. The guys were courteous and professional.
-Curt H. Plano, TX
April 5, 2014
Got home last night to find the torsion spring on my garage door was broken. It goes without saying that the door wouldn’t open. I called Plano Overhead Garage Door this morning, and they promptly sent out a truck. Steve replaced my spring, oiled the door and showed me a couple spots that need mending on the door. Now the door’s back in service, and I can get in and out of the garage again. We got a great price, too! So kudos, to Steve and Plano Overhead Door for prompt and super-friendly service.
-Doug Plano, TX
April 8, 2014
Thank you for your good customer service. Friendly on the phone when I called this am, friendly when I called to check on tech location. Tech was also super friendly. Had a bad encounter with another company and that only made your employee shine even more. You have earned my praises and business. I will pass the word. I am so sorry I do not remember his name.
-Meredith M. Richardson, TX
April 2, 2014
I had Plano Overhead Garage Door replace a broken door last week. The door broke Tues evening and I got it up and the car out. I then proceeded to get it down again well broken but across the door. My wife and I had appointments Wed. morning and after them we walked into the store just before noon. We looked at available options, picked out what we wanted and were told the door could be replaced at 1:30 that afternoon. Sure enough the service man, Will, showed up and proceeded to get to work. Now I’ve put in a door myself and I though “one man”? Well Will showed he really understood the job I was very impressed with how he went about installing the door, adjusting it, and cleaning up. He was done by 4:30 that afternoon with the old door leaving on his truck. We are enjoying our new door. It works properly and is quiet. I recommend this company and Will.
-Charles W. Parker, TX
April 9, 2014
My garage door was cracked in several places and needed replacing. After calling several places and receiving various quotes I decided to go with Plano Overhead Door. Nick provided really good service and a great price for our door. I appreciated the same day service. Kane was our technician who was very nice, answered all questions and did a great job putting in our garage door. I would recommend them to anyone! They have my continued business!
-Lindsey. V. Plano, TX
April 25, 2014
I am so happy with my service by Jason. I called in a panic as I was trapped in my garage. Another company told me no service til following afternoon. Plano Overhead was out in 35 minutes and fixed fast and had me to work right away. Jason even made some additional adjustments. Awesome Company! Thank you.
-Cathy N. Richardson, TX
April 25, 2014
Reese repaired my garage door on 4/22. He did a wonderful job and I would like him to take care of any future problems I might have. The door is the original with the house and is about 45-46 years old so it is a challenge to keep it in good shape. My family has been dealing with your company since 1986. Obviously, we have been very satisfied with your work.
-Celia L. Plano, TX
April 25, 2014
Thank you so much for your fast response and repair of my garage door broken spring. Your technician Jason was fantastic, very knowledgeable and fast. You are my only garage door repair company!!!
-Peter M. Fairview, TX
April 29, 2014
Had a whole door installed, new nylon rollers the works. Everything was perfect. Most excellent! The new door along with the new garage opener they installed last year is so quiet. I have to look back at times to see if it really did close. My dogs don’t even hear the door open! It’s that quiet. The name of our installer was Will, who as far as I am concerned should be the “standard” by which Plano Overhead Garage Door should measure all of their employees by.
-Patricia B. Rowlett, TX
April 29, 2014
We had a spring break on our garage door and called out Plano Overhead. The technician Will came out the same day, had all of the parts on his truck, and fixed our garage door all within an hour of arriving. Will offered a new door as ours is pretty old with straight forward pricing without being pushy at all. We passed on the door and just got the springs replaced. Will did a great job and the entire process was effortless on my end.
-Kyle B. Plano, Tx
April 29, 2014
Replace motor, rails, and door with upgrade double steel with insulation door and upgraded motor with belt drive. Will arrived right on time and did an excellent job on replacing the door, rails and motor with a new belt driven unit that is MUCH quieter than the older unit. He got the fit perfect and I am very pleased with the quality of the door, installation and Will taking the time to train me on how to use the home link repeater. I highly recommend Plano Overhead Garage Door and the workmanship and professionalism of Will.
-Robert D. Plano, TX
May 1, 2014
I called at 7:35, they answered and said they would have someone at the house before 8:30 and they DID. Fixed it within 30 minutes, gave honest answers and helped me set my car door opener in no time flat. I’m a customer for life. Good people.
-Diana S. Richardson, TX
April 30, 2014
I called yesterday afternoon when I noticed a problem with my garage door. Even though it was late in the afternoon, someone with a very pleasant phone voice answered and immediately set an appointment for the next morning. The tech, Jason, arrived in the time period and immediately went to work stating that I had a broken spring. He gave me a price and then began working without delay. He also pointed out that a couple of my rollers were worn and took them off to shoe me. He was ready to just replace those two when I told him to replace all and check anything else that might be in need of maintenance. He completed the work in short order and made sure the area was clean before he left. I am totally happy with the response, work and interface with the office. Thank you for a job well done.
-Dwayne H. Fairview, TX
May 27, 2014
Will, from Overhead Garage Door, just installed a new garage door for us. He was on time, professional , and efficient. I love the “30 minute window”, instead of the “sometime between 10am and 6pm” that you get from many other businesses. The first place I went could get me a garage door in 2-4 weeks. I called you guys late in the day and you were out next business day with exactly what I wanted and great internet coupons. I hope I don’t need another new door any time soon, but I will refer everyone I know to you guys. Thanks for being wonderful!
-Angela M. Plano, TX
May 9, 2014
I appreciate Reese’s coming out to look at our door opener! We’ve been finding the door open the past few mornings when we know we had it closed before going to bed. He took the time to clear our codes and get the remotes working on a new frequency, and gave a few helpful hints and suggestions along the way. Very nice, helpful and professional! Glad we’ve picked the best garage door business in the area to take such good care of us! Thanks again!
-Tom S. Plano, TX
May 7, 2014
I love this company! I have used them on several occasions and have been very pleased with their service. They are always quick to get me on the schedule and prompt with their scheduled arrival times. Today I had an emergency, backed out of my garage before the door had finished going up and hit the door with the top of my SUV. It totally messed up the cables on one side
And my garage door and would no longer close. I called them at 3:00 and they were able to get someone to my house within a couple of hours. Problem fixed shortly, fair price for the service and a very happy customer once again. I have decided that it must be a prerequisite to be a nice person to get a job with this company. Everyone from the receptionist to the technicians are always so pleasant to work with. You will not be disappointed with this company!
-Betsy Y. Allen, TX
May 19, 2014
Kudos to the team at Plano Overhead Door! We had a serious garage door mishap that required replacing the 16×7 door, spring and stabilizer bar. Our garage door was off its tracks and would not close which was a huge security issue. We called Plano Overhead door and Jason came out that morning to view damage and was able to schedule a same day install with Will. Both Jason and Will were professional and friendly, and the installation was completed that afternoon without any additional charges. Many thanks to Plano Overhead Door!
-Rich B. Plano, TX
May 13, 2014
The nice lady was very clear on the products and service provided to make my choice easy. All I had to do was schedule a time. Then Jason showed up AT THE SCHEDULED TIME!! That’s one of my favorite parts. Jason was very professional and organized. He let me know all that was going on and then very efficiently replaced the old one. I am extremely satisfied from the first call, service professionalism, on time, quality product, install, payment and warranty.
-Tim S. Richardson, TX
May 29, 2014
Robert just completed service on my door and I wanted to say he did a great job, was friendly and all companies should have an employee like him.
-Mike R. Plano,TX
May 29, 2014
Great to work with! The sales representative, Annette Polk, went out of her way to be helpful.
After getting multiple quotes from many vendors, gave the best price, by a significant margin and then added weather seal. Robert the installer was punctual, helpful, friendly, explained all that he did, did the job well in good time. Reminded me of their lifetime warranty. Could not be happier, would use them again without a doubt! Anyone else would do well to use them also! Great job POGD, way to go! A model of customer service! Not given to gushing reviews, but these folks really deserve it! All the best!
-David L. Richardson, TX
May 30, 2014
Robert was efficient and quick. Best experience ever with garage door company.
-Robin L. Allen, TX
June 6, 2014
I had a service call at my townhome this morning ant EJ Hildebrand was the service advisor.
He did an excellent job and was on time. Your company is one of the only service companies I know who is consistently on time and fixes the problem quickly and efficiently. Thank you for the excellent service which he provided. I hope his is recognized for his professional attitude and job well done.
-Linda S. Plano, TX
June 17, 2014
Our garage door mysteriously stopped working. Plano Overhead Garage installed the door
14 years ago and they came right out this morning, diagnosed the issue and fixed it on the spot.
We put new rollers on too. What a difference that made. Thanks Jason!! Punctual, knowledgeable, and fast.
-Dawn H. Richardson, TX
June 21, 2014
Your installer replaced three of our garage door panels under warranty and did a very good
job. He was very courteous and answered all of my questions. Job well done.
-Jack L. Richardson, TX
August 25, 2014
Reese the service provider was punctual and professional as well as personable. He was clearly explained the repairs needed and performed them in a timely manner.
-Marianna S. Plano, TX
September 10, 2014
Plano Overhead Garage Door was able to respond on short notice (same day) which was nice since our garage door would not open. Initially, they were one of the priciest vendors from Angie’s “A rated” providers for this service…but they did price match – which reduced the price significantly. Reese was our service technician. He was courteous and polite and got the job done in a relatively short period of time. I would use them again.
-Kim G. Mckinney, TX
September 17, 2014
My garage door came off the track and wouldn’t close. It happened Sunday night. I called up Plano Overhead Garage Door on Monday morning, and they came out the same day. Not only did the technician get the door and cables back on track, but he also fixed the door so that I could lock it from the outside (rather than just from the interior), something that I haven’t been able to do since I bought my house eleven years ago. He also adjusted the tension and sprayed the wheels and hinges. Thanks for going above and beyond! Excellent customer service!
-Kurt B. Garland, TX
September 14, 2014
Replaced both of our garage door openers, put a keypad outside the door, added 8’ railing to door, and added surge protectors. We have had work done by them in our first house in the area, and now in this house. They are friendly, helpful, make great suggestions and are there to answer questions after installation. We would highly recommend them.
-Linda C. Frisco, TX
September 30, 2014
Yesterday your company repaired my garage door in a very prompt and efficient manner. The charge was a reasonable price.
-Milo G. Richardson, TX
September 11, 2014
Paul just left after repairing my garage door and all I can say is “OUTSTANDING”! Paul was most professional and knew exactly what he was doing. Impressive!! Please help me get the word out that a non-professional like me should not attempt any garage door repair. Call Paul and the experts at Overhead door first!! Thank you for the speedy and excellent repair.
-Bruce M. Plano, TX
September 13, 2014
When my garage door opener died. I was immediately thrown into due diligence mode to find a reputable company to quickly install a replacement. After speaking with the very customer friendly and knowledgeable folks at Plano Overhead Garage Door. I felt confident they were the right fit. Same day service, quality products, fair prices, and very experienced technicians, were all the ingredients needed to make me a customer for life. I highly recommend Plano Overhead Garage Door for all your garage door needs.
-Chuck K. Mckinney, TX
October 14, 2014
I highly recommend Plano Overhead Garage Door Company! Extremely fast response to a frantic service call. Rather than spend the money to fix a cheap builder-grade uninsulated garage door, I opted to upgrade to an insulated door. Robert installed our beautiful overhead garage door in no time at all. Everything was done as promised and cleaned up so well no one would have ever known he was there…with the exception that now we have a beautiful new garage door!
-Jennifer J. Allen, TX
October 15, 2014
We used your company back in August 2010 for the first time to replace our garage door springs. Everything went great. Then last week our garage door was giving us trouble opening and closing. I couldn’t find your contact info anywhere so we called another company. That company came out the same day and said we needed a new garage door opener, new springs because the ones we had were the wrong size and new rollers. The service tech was not friendly. We chose to not do anything at that moment. Later that night I found your contact information and called and spoke with Annette the next morning. I told her what happened and about what the other company said and she wanted to send out a senior tech, we were on the schedule for that afternoon. The sr. tech came out and made a slight adjustment to the springs and recommended new rollers and a maintenance service to give our door a “tune up”. We called this morning and the same sr. tech was back at our house within a few hours to do the new rollers and “tune up”. Our garage door is opening smoothly and quietly now. When you had the opportunity to over charge for unneeded items, you didn’t. You were honest, professional and friendly. We are customers for life and WON’T lose your contact information.
-Cindy R. Allen, TX
November 4, 2014
Paul did a great job! Very personable, on-time, and always Plano Overhead Garage Door is reliable. That’s why I call ya’ll.
-Gary H. Frisco, TX
November 6, 2014
We had you guys come out this past Saturday to fix our garage door and really appreciated your quick service! Plano Overhead Garage Door came out within two hours (right on time for when they quoted me). Our service tech was great! He was very friendly and professional and made sure to explain what was wrong and what our options were to fix the problem. Once the problem was fixed, he was very thorough in showing us how to better care for the springs and how to know when they need to be tightened in the future. The price was very reasonable as well. We will definitely be using them when it’s time to replace our current system.
-Casi C. Plano, TX
November 5, 2014
I just wanted to call and say that I am not only super happy about my new opener, but I am just amazed at the young men that you sent to my house! I think these are two of the nicest men. It means so much to be a customer and have young men like you sent. I spoke with Austin while he was here and he is such an inspiring young man. He is the type of individual that you just know is going to have great success in life, and we are better for knowing him! Thank you so much, obviously you look for the right things when hiring. Kane, who came the day before was really helpful and professional as well! It means a lot to me to have servicemen like these in my home.
-Jill G. Dallas, TX
November 8, 2014
On our recent service for our Garage Door, your employee was courteous, efficient and always helpful. Doing business with Plano Overhead Garage Door is a pleasure. Thank you.
-Jean L. Richardson, TX
November 10, 2014
My garage door opener was replaced on or about 11/6/14 by Will. Will came out on time the first time to access the problem and then again the next day to replace the opener. He called when he was on the way and called again when at home. He was very professional and was patient with me answering all my questions. Everything was installed perfect. If I have any problems, I will call and will refer my friends to Plano Overhead. Thank you for the the thank you note, that goes a long way!
-Marcus F. Richardson, TX
November 9, 2014
We called them out for a garage door problem and they arranged an appointment the same day. They arrived on time, and the tech Reese was extremely helpful and professional. The problem was solved quickly (45 min). The total service charge was extremely reasonable. We will not hesitate to call them again for future work. In fact, we have enrolled in their regular maintenance plan. There is a reason these guys have been in business for over 35 year and have an A+ rating with the BBB! I would not hesitate to recommend their services.
-Linda W. Dallas, TX
November 5, 2014
As a residential customer over the last 7 plus years, my 2 garage doors were built, installed and serviced by your company. Most recently this week my largest garage door side cable dissembled and the door became inoperative. I call the company/business and within 90 minutes a tech named WILL was dispatched to provide a review, estimate, and manually lower the door. The expectation was for following morning would be the time for an appointment for repair. But, you have exceeded my expectations greatly with sending a highly qualified tech, WILL, to my property to examine, troubleshoot, and repair the door with existing materials/equipment. Will was fantastic on customer service, advice on garage door ownership/maintenance, and also provided sound direction on DIY maintenance of the garage doors panels, springs, and cables. I was very impressed with his professionalism and within the allotted hour—providing both repair and preventative maintenance to the door/opener. Now the door opens like it is BRAND NEW!!!!! I love you guys and will always recommend you!
-Michael H. Frisco, TX
October 16, 2014
We just used Plano Overhead Garage Door. Super fast and highly recommended.
-Heather H. Richardson, TX
October 17, 2014
Kane and Will were the nicest guys. Very informative and great representation for company.
-Ronald S. Plano, TX
October 23, 2014
Today Will installed a new garage door opener at my home. He was fabulous. Will showed up on time, he was polite, very informative and installed the opener in a very professional manner. I could not be more pleased with his installation.
-Debbie J. Richardson, TX
October 22, 2014
I was very impressed with the quality of work, professionalism of Will and Austin. Prior to installation, Will came and provided what needed to be done. I inquired into a whole new garage door and opener and Will showed me the various types of doors and what the pricing included. I elected to have the entire door and opener replaced. What a difference in the new door and opener!!
-Lorraine V. Plano, TX
October 14, 2014
We were able to set up an appointment for the next morning. They were on time and finished the job within a short amount of time.
-Diane G. Dallas, TX
October 9, 2014
I am very happy with the way the project was completed. The installed came as scheduled for the quote, was extremely professional, and prepared. The cost was not the lowest, but I am happy with the warranty and quality of work. Also, the price agreed to was what I paid for. No surprises or hidden costs. The guys came in the next day after the quote and finished without interfering with my schedule, which is a big plus! Very professional, good communication with scheduling, and great employees who were attentive and did not leave until I was fully aware of how my new garage door motor, keypad, and remotes worked. Highly recommend.
-Kim S. Addison, TX
October 7, 2014
EJ completed the job quickly and cleaned up the work area just as he had found it. He had to work in the dark because of the power failure. Just when he finished, power was restored in the area and he was able to test the door. The tech also inspected the door and lubed the roller and hinges. Very satisfied with the work performed and will definitely use in the future.
-Tina W. Dallas, TX
October 8, 2014
Plano Overhead Garage Door fixed our garage door. We were having trouble with the door opening and closing. We contracted Plano Overhead Door to replace a broken garage door spring. They did an excellent job. They came out when they said they would come out, they completed the work quickly, effectively and efficiently. I really appreciated the fact that they left a sticker on our door so I would know exactly who to call if I was having problems with the door in the future. Which we did, but for different reasons. We most recently called Plano Overhead Door because our garage door started to have problems closing once opened. We called the company and they were able to send someone out the very same day. The tech arrived within the timeframe promised. After checking the sensors he began to do a very thorough inspection of the door and its components. Within an hour we had a revitalized garage door! He was able to determine the root cause of why the garage door was having issues closing and went the extra step to examine and ensure the other garage door components were maintained and in good working order. I would highly recommend this company to anyone considering the replacement, installation or maintenance of a garage door opener. These guys are amazing!
-Paula Medders Frisco, TX
October 17, 2014
Old door was failing (due to husband backing into a few years earlier!) The repairman came at 1:30pm, right on time, showed me where the hardware was broken, cracks, etc., it really was falling apart…so instead of wasting money on a repair, I replaced with a new door. They were able to come back on the same day at 3:30pm with the door of my choice. Fast, efficient, and a fair price. Done by 5:00pm. New door glides smoothly, very quiet—all around, an excellent experience!
-Donna H. Plano, TX
October 22, 2014
I was very impressed with quality of work professionalism of Will and Austin. Prior to install, Will came and provide what I needed to be done. I inquired into a whole new garage door and opener and Will showed me the various types of doors and what the differences were between the doors and what the pricing included. I elected to have the entire door and opener replaced. What a difference in the new door and opener!!
October 20, 2014
I want to say a special Thank you to Plano Overhead Garage Door and especially the tech Kane. I previously had a garage door company come out and give me a quote (not in writing for sure) of $700 to $1200. I paid them $150 just to get my door down. When Plano Overhead came out today, they fixed my problems including repairing wires where it was clear that the other company cut. For the same amount that I Paid the other company.
-Steven W. Plano, TX
October 20, 2014
Austin was extremely thorough and did a great job. He is a great representative for Plano Overhead Garage Door and showed great expertise.
-Ross R. Plano, TX
October 25, 2014
Nothing but good things to say about the two Plano Overhead Garage Door employees that put our door up. Will and Jason were quick, quiet, and very professional. I won’t hesitate to let anybody know where they should get their next garage door if I get the chance.
-Lyndon H. Allen, TX.
October 23, 2014
Austin did a wonderful job. He was courteous, polite and an asset to our company.
-Viviane I. Dallas, TX
October 26, 2014
Will installed our new garage door for us yesterday and did a great job. Our second door with Plano Overhead, thanks for the quick install.
-Janet B. Plano, TX
October 31, 2014
I appreciated Robert working on my door and will refer Plano Overhead Garage Door to everyone!
-Ignacio O. Rockwall, TX
October 31, 2014
Integrity. How difficult is it these days to find integrity in a service based company? Very! I had an appointment this morning to replace our garage door spring. While it wasn’t broken, the house is 11 years old and several neighbors have had their springs break recently so we were doing a preventative measure. Jason entered our garage and inspected the spring. This is not the original and has more likely been replaced 4 or 5 years ago at most. He could easily have just started working to replace the spring and charged us the $295 to do so, but instead he had the integrity to tell the truth which is a rare find in today’s world. We selected this company from the other Yelp reviews and so glad we did. I feel confident to say that any of the other companies I was going to call would have replaced the spring and charged us. Thank you for your integrity.
-Jay G. Fairview, TX
October 31, 2014
As about as good an experience as you can get, the installer was professional about his business, showed up on time, and completed the job in the time estimated.
-Mark M. Frisco, TX
October 22, 2014
Arrived on time, very helpful in explaining how system works and diagnosing issue. Paul immediately recognized issue and fixed everything in under an hour. He also explained how to properly maintain the system, and it has worked well since.
-Sarah M. Plano, TX
October 29, 2014
Corey did an awesome job. He was right on time and really helped us out. Will be using Plano Overhead Garage Door to install our next door!
-Ted W. Plano, TX
October 28, 2014
My husband accidentally started to close the garage door on top of my car last night and while my car was fine, the garage door was not. I called at 7:55 a.m. this morning and Reese was here before 10! He put in a new hinge, serviced and made adjustments and all is well with our door again. Reese was so nice and the pricing was reasonable. We will continue to use Plano Overhead Garage Door for our garage door needs!
-Denise E. Plano, TX
October 31, 2014
Jason fixed everything!!! My door was sooo noisy and now it is bearable! Ya’ll are so blessed to have this young man working for your company! Thanks for sending him.
-Lenora E. Wylie, TX
October 29, 2014
Reese did a great job with our garage door. It now opens quietly and no longer gets stuck.
-David Y. Plano, TX
October 20, 2014
Everything went perfectly. In addition to the install, he tightened the door’s bolts and greased the rails and did it all in less than an hour. In our previous house we had the commercial springs and in the 25 years never had a problem with them. The springs in this house were ten years old and self-destructed. We now have a lifetime warranty on the springs. We will certainly use Plano Overhead Garage Doors if we ever need anything in the future. Great service, efficient and personable installer.
-Marilyn Z. Frisco, TX
October 28, 2014
Best Garage door company in the Metroplex!!!!!
-Stephanie V. Plano, TX
November 1, 2014
Will came to visit me yesterday after an issue with my door not being able to open. He was very forthcoming regarding the issue (the openers) and literally has the issue fixed in under 5 minutes. He arrived early (which never happens anymore) and was the only part of my day that went smooth with no added problems. Thank you for having such wonderful people represent your business.
-Amy R. Plano, TX
November 11, 2014
Just to let you know Reese and his team did a wonderful job of troubleshooting an installation issue and resolving it. You will be our “go to” company now for all our garage door needs! Thank you.
-Sheila S. Dallas, TX
November 29, 2014
My husband, Richard, and I would like to thank you for your quick response to the last minute derailment of our garage door that occurred in the late afternoon, 11/26/14, the day before Thanksgiving. You arrived in less than an hour and had the garage door back on track within less than an hour. This was a big stress relief for us. We were so thankful this repair could be done before Thanksgiving was upon us. We will not hesitate to contact your company for future repairs/replacement of our garage door. Thanks again for your wonderful and timely service!
-Chris K. Plano, TX
November 23, 2014
I wanted to thank the guys at Plano Overhead for doing such an awesome job with installing our new garage doors. EJ gave us a very precise cost estimate that made it easier to make the right decision. And Jason, Will and Robert were so quiet and quick, it was hard to believe. They were done in a few hours and the job is flawless. I can’t thank you guys enough for being so prompt and efficient with your service.
-Ruchi D. Plano, TX
December 3, 2014
With the recent cold weather, and while I was out of town, we started having trouble with the garage door. Since the old one had been repaired several times, I was ready to get a new door. To save some time, my wife reluctantly agreed (not wanting to make any decisions by herself) to get a couple of estimates while I was away. After consulting YELP, she contacted POGD. Jason came out, explaining both repair and replacement options, pricing, warranty specifics, as well as when it could be completed. The decision was 90% made at this point but confirmed after contacting another local company. The differentiation with POGD; 1) a price estimate over the phone, and 2) a specific appointment time; not a 4 hour window.
-Clint F. Allen, TX
December 2, 2014
My thanks to your company and especially to Robert for the installation of my new garage door yesterday. Robert did an outstanding job—he arrived at our agreed upon time and went right to work putting in the door and all the components. He finished just short of the time he had estimated and after completion he cleaned the garage so that it appeared no work had been done. He also explained and demonstrated to this old lady just how everything worked. Today I was thrilled when I opened the door to leave and had to look to be sure the door had even opened—it was that quiet! I’m already enjoying it!
-Sharon C. Garland, TX
December 4, 2014
Austin was excellent! He was very professional, very communicative…you’ve always sent great guys but he was over and beyond what I expected!
-Tom K. Plano, TX
December 5, 2014
Got my new garage door and opener installed today. The entire process from the initial phone call to the installation crews’ departing was a quality service. Everyone in the entire process that was involved in my custom installation were true professionals. Was quite nice to see that somebody does business the old fashioned way. Five Star Experience—Highest Recommendation.
-George M. Plano, TX
March 10, 2015
Recently our garage door (still the original from when the house was built) bound up during operation and began warping and pulling apart. We suspected the door was beyond repair, and we had used POGD in the past for a repair and were very pleased with their price, service, and professionalism, so after a brief check on Google and Angie’s list, we contacted them to come take a look at the situation with our door and offer a free estimate. Not surprisingly, Robert, the tech who arrived that same afternoon, recommended we replace the door, showing us all the defects in the current door. He explained our options without ever pressuring us to make the purchase or buy a more expensive model than we wanted. Robert arrived back the very next morning to install our new insulated, double wall door. We were very impressed with both his professionalism and competency. He was very conscientious and respectful, careful to see that the door was leveled, covered the opening smoothly. He also cleaned everything up and hauled the remains of the old door away. Amazingly, he completed the entire process in only a bit over two hours! Going forward, we also have the peace of mind of a lifetime warranty on the door (5 years on the weatherseal) along with a 1-year warranty on labor. We are elated with the results and highly recommend this business! **We gave a B for price because we thought the price quoted was very reasonable, but did not shop around with other companies to compare similar products since we already had such a positive experience with POGD in the past.
-David W. Sachse, TX
December 5, 2014
Austin and Kane did an outstanding job installing a new garage door. They did some adjustments that had been previously missed on some work a few years earlier, and I could not be more satisfied with the great installation. Thanks again!
-Gary J. Richardson, TX
December 6, 2014
My entire experience was smooth and pleasurable, from the lady who picked up the phone, to the technician who did the work. They did exactly what I asked to be done and did not try to “sell” me items. In addition, their labor warranty is 1 year—very good, especially when compared with other companies.
-Michael L. Plano, TX
December 6, 2014
Kane called on his way and arrived on time and quickly replaced the circuit board in our door opener. He also lubricated the door and checked the safety devices. We can now open the door from way up the alley!
-Norman M. Plano, TX
December 10, 2014
I just wanted to say that when Will came yesterday to fix my garage door, he was fantastic! He answered all my questions, and I had a lot of them. He gave helpful suggestions (add the strut for stability). Best of all, the garage door works fine now. I would recommend Will (and Plano Overhead Garage Door) to anyone with garage issues.
-Bill. K. Plano, TX
December 10, 2014
Both guys are great representatives for your company. Paul was honest and Kane did a good job installing. That is why we keep calling you back.
-Carl H. Plano, TX
December 11, 2014
Robert and Paul just left and I cannot tell you how happy I am with my whole experience with your company. From start to finish the service has been exceptional, from the time I requested an estimate through the install. Both of your installers were very polite and helpful. I spoke mostly with Robert and he was VERY helpful, explaining everything and also pointed out one other small service I might want done- or not. There was no pressure at all and it DID need to be done—my husband had already commented on the rusty rollers and it was not a whole lot more to go ahead and get it done while Robert was here. I had not thought about it, being so preoccupied with the whole door opener replacement and I was glad that Robert mentioned it. It was a good time to replace them. I won’t hesitate to recommend your company to friends and family. Keep up the good work. It was nice doing business with you.
-Cathy W. Garland, TX
December 12, 2014
Will was the tech. he was very helpful, explained the issue, educated me on several parts of our garage door and opener. He was prompt, and they even called because he was able to come earlier than expected. He told me a few things that eventually could be done but did not have to be done at this time. He was trying to make it affordable and yet fix the core issue.
-Harold S. Plano, TX
December 13, 2014
I was very pleased with the quick response from Robert. He was very professional, honest, clean and even corrected mistakes from another company when the installed my garage door about 3 years ago. He took time out to show me how the new garage door system worked. I must say the Garage opener is so much quieter. I’m so glad that I called Plano Overhead Garage Door. If I would give Robert a score it would be a 10. I will recommend you guys to my family and friends. Thank you again for your service.
-R.C.A. Allen, TX
December 19, 2014
On December 19 the spring on our garage door broke and it crashed down fortunately no one was near when it did. I did a google search and found several companies in the local Frisco area that could do the repair but they all talked about how much cheaper they were at doing the repair. When I clicked on the link from Plano Overhead it talked about the springs and how much better they are and why. I called them the next day and setup an appointment for that Thursday for 4pm and they were able to come 2 hours early and make the repair in only about 40 minutes. The 2 repairmen were very courteous, helpful and even adjusted garage door opener. They replaced my one spring with 2 springs and the cost to me was so worth it (but it was still very affordable), to have peace of mind that should a spring break, there is still one to hold the weight of the door. I will call Plano Overhead for all future needs for my garage door.
Joe C. Frisco, Tx
December 17, 2014
I called for service on a Tuesday and they came out on Wednesday. Tech did an excellent job. He really knows his stuff. He informed me of my options but didn’t try to push anything on me. I am very happy with the service, the price, and the tech.
-Michael C. Garland, TX
December 17, 2014
In morning today my Garage Door Spring broke with my car inside and I got completely paralyzed, I checked some of the google reviews of a couple company’s and called this one. I got accommodated in their schedule as soon as possible. EJ showed up at my door exactly the time when rep promised me. I got the perfect service as I expected.
-Rajan G. Carrollton, TX
December 13, 2014
Thank you Plano overhead Garage Door for coming out on a Saturday and replacing our old Genie unit. Great job. Excellent service!
-Wei T. Richardson, TX
December 18, 2014
Tech did a great job. He is very particular and he will recommend us to others! The door is quiet and smooth.
-Chris O. Allen, TX
December 18, 2014
POGD did a great job. Will recommend to others!!! The door is quiet and smooth.
-Chris O. Allen, TX
December 18, 2014
Just wanted to say thank you for a wonderful job on repairing our garage door. My husband called Monday morning and Will showed up at 4pm sharp. He did a great job. We will be contacting you after the New Year to install a new garage door opener. Will was extremely professional and did a great job!
-Ken C. Plano, TX
December 20, 2014
I would recommend Plano Overhead Garage Door to anyone. They originally installed our garage door in 1999. The door broke last night and the tech Kane arrived the next morning at the promised time, explained the problem and fixed our door promptly. Kane was very professional and knowledgeable. Having them install our door the first time is the best decision we could have made when choosing a garage door company.
-Sue G. Plano, TX
December 22, 2014
Will Rhodes came out to service my garage door and he did a great job. It turns out there were several problems and Will fixed them all. Will was on time, fixed all my problems, and did it at a reasonable price.
-Paul J. Plano, TX
December 23, 2014
Kane was the service tech and did a complete and thorough job. Explained the work in detail, and was done in under an hour. The doors run flawlessly and are very quiet when in operation. Great job all around by Kane.
-Bob A. Allen, TX
December 16, 2014
We just purchased a house in the Dallas area. My coworker told me about Overhead Garage Door and said you have to give them a call. The gentleman who came out and installed our new garage door system (minus the door) was very professional and courteous. His name is Will. I did not get his last name. He did an exceptional job. He was very thorough in showing me how to operate it. We actually gave his name to a friend of ours who needs to have hers redone and when we are ready to purchase our new door we will ask for Will. Thank you for the great service.
-Shawn C. Dallas, TX
December 23, 2014
We just wanted to send a note of appreciate for the service we received yesterday. Turnaround time on our call was excellent and exceeded our expectations. Technician showed up ahead of predicted schedule, examined the problem, listened to my comments, explained the charges, and got right to work. He took care of the replacement of torsion springs, lubed the main screw and door tracks, and tightened some lag bolds. He finished his work quickly and left no mess behind. We were very pleased with the service. Thanks and Merry Christmas.
-Bob R. Dallas, TX
December 22, 2014
On-time professional, and fair. Can’t ask for better than that! I will be back the next time I need garage door work.
December 21, 2014
We just wanted to let you know how pleased we are with our new garage doors and openers. They’ve changed the look of our house and keep our garage at a constant temperature, even when it’s super cold outside. I can’t wait to see what happens in the summer! Reese and Austin were the installers and they were extremely professional and did fabulous work. As a result of the wonderful work you did, two other neighbors are getting new garage doors also. Thank you again for a job well done!
-Karen G. Plano, TX
December 24, 2014
Will showed up ON TIME. How can you criticize an organization for being ON TIME on the mark and doing the job RIGHT A WAY In some ways we wish they’d been busier. To say they exceeded all expectations would not be saying enough. Will, the installer showed up and from the moment he came into our rather messy garage we knew he was a total professional. He and EJ set up quickly and started to work. We purchased a very inexpensive garage door opener, which he also noted. But Will turns anything into a positive. He noted that we could get another in the future and we could choose between something more budget friendly and something that was a bit better quality. He also very kindly gave us a ball park figure on replacing and rehanging our doors. But he noted all the steps and made sure we understood. He cleaned up quickly and easily when he was done. I cannot underscore the quality that this man displayed in his work. Seldom do you find contractors of this caliber. He is a smart man and did a great job and added value to our home. He was kind and friendly. Two thumbs up. I would not hesitate to fully endorse Plano Garage Door. You felt as if a friend had installed your garage door opener and you didn’t mind paying him. Please note that even though they’re very busy they try to accommodate you immediately. So if you need to delay make that clear when you call them—otherwise believe me they’re FAST at meeting your needs.
-Kevin H. Plano, TX
January 12, 2015
We were happy with the service that Kane did for us. He was very professional and very polite, didn’t even complain at the end of a long, cold day!! Hard to find servicemen like this!
-Tammy C. Plano, TX
January 14, 2015
I have used this company since 2002. They have always been professional, prompt, and have competitive prices. Today I had my double garage door replaced due to damage from a truck. They came yesterday at 1:30 (within a few hours of calling) to give me a FREE estimate and were able to install the door 6:30am. Will was the technician and he did a great job!
-Jill W. Plano, TX
January 24, 2015
Installed new opener and rollers. Lubricated door and tightened springs. Showed up on time and was very punctual. Replaced builder’s special garage door opener that was 9 years old. The old door was very loud when opening as you could hear it through the entire house. This new system is very quiet. One thing they need to do is relax a little on the upselling of future items including maintenance. If a company does a job offering good service and fair pricing those other items will come their way.
-Jeffrey W. Frisco, TX
January 30, 2015
I called in a panic today when I backed out of garage and door was not all the way up at 11:15am. Came in and called and got Sandy and right away she said let me see what we can do today. Never, it will be next week. In 30 minutes she called back and said Jason would arrive around 1:30pm. He did, very nice young man and went to work to fix the door. About an hour later it looked like nothing had ever happened. He also set up the system that was in a box that lets me know in my house if the garage opens it goes red that someone has opened it and if all ok it is green. Since I work from home and the doors are soundless this is wonderful for me. Thank you Jason for doing this too. Cannot thank you enough for your help and in doing it all today. People stop to see our doors and ask where we got them and I have your name and phone # on a slip, make a quick copy and give it to them. Hope you will get some business from our neighbors.
-Gail G. Little Elm, TX
January 29, 2015
Plano Overhead Door Company…I want to thank you for an excellent job from beginning to end. I love my new overhead door…so quiet when I open and close it. Your salesperson was very professional and you were efficient in getting out to my house the next day to install it. I was very impressed at the quality and service of your company. I will recommend you to all my friends.
-Charles R. Plano, TX
February 3, 2015
Thank you for coming to my house today. Kane was really nice. Thank you for giving me a senior discount.
-Bessie H. Richardson, TX
February 3, 2015
It all started with this pesky rat that was getting into my garage and chewing on wires in the engine compartment of my car. In the processes of exclusion we realized there was no way to completely seal the garage door to the ground to keep the rat out. The service tech from Plano Overhead Garage Door did everything he could with my old door, but in the end I decided to replace the door. It was old, noisy and breaking down a lot anyway. Reese was the tech. He was very professional helpful and wanted to help me make the best decision for my situation. Once I decided on the new door, he helped me make the best decisions on feature/functionality and to get the best deal. He set up the installation for first thing the next day. The following day, the installers showed up and in a couple of hours the job was done. I love the new door… it is quiet, smooth and will keep that pesky rat out of my engine. Will was the installer. He and his partner were friendly and professional and went the extra mile to set everything up perfectly, explain how it all worked and showed me all the features. The team I interacted with and the product get an A+ in my book. I highly recommend Plano Overhead Garage Door!
-Julie Hixson Richardson, TX
February 6, 2015
Will was courteous, quick and thorough. Explained the features of the new equipment and we love the quiet belt drive opener. Fit and finish is great. Thanks again Will.
-John W. Plano, TX
January 5, 2015
These guys are the best. Excellent service and go above and beyond to make you happy. I don’t normally leave reviews, but I’ve been very impressed with their service.
-Todd L. Plano, TX
January 10, 2015
I wanted to email a note saying thank you for the exceptional service that I received during the entire process of picking out, ordering, and the installation of my new garage door. We couldn’t be more please and are extremely happy with the new door. We will recommend Plano Overhead to anyone needing service or a new door. We look forward to future business with you.
-John S. Mckinney, TX
February 9, 2015
Thank you POGD! I called late Friday morning asking if someone could give me an estimate on my garage door that broke last week. They came out the very same DAY and gave me an estimate to replace the door (the spring broke and a couple of rollers). The door also had a big dent in it from another incident where it closed on my car so we knew it needed replacing. We made an appointment and he showed up on time today ready to install my door to the specifications and at the price he gave me on Friday…Huzzah!! No hidden prices here. Will got to work right away and started setting up the door. He was friendly and professional and helped me rese the passcode on the panel outside which was nice since we’ve been doing a lot of repairs and everyone seemed to have the code. When Will was done, he tidied up and left my garage in great shape. I am a very happy and satisfied customer. Thanks.
-Brenda B. Plano, TX
February 9, 2015
I can’t thank you enough for your help with my garage door on Saturday. Not only were you kind and helpful you even gave me an Angie’s list discount and I didn’t even go through them. You came highly recommended from a neighbor so didn’t even look at Angie’s list. You didn’t have to do that but it’s just one more good thing to say about you and Plano Overhead Garage Door. Thanks so much for taking care of me!!
-Christy D. Richardson, TX
February 8, 2015
I filled out a form on their website for a free estimate on a new garage door as ours had a bad habit of not closing when it got cold outside. No one could figure it out. The lights flickered and it was a crappy old Craftsman, so my wife and I decided it was time to make the move to Liftmaster. I told them what I wanted in the estimate comments, got a call before the store even opened Saturday morning asking when would be the best time for them to come out. Very impressed off the bat. I got another call telling me that their tech had finished up early, so he ended up at the house even sooner than I had planned. Will was very polite and professional, and showed us why the lighting was working poorly as well as some issues with the sensors that was causing our door not to close. He had a Liftmaster on the truck with him and had us set up to go in about an hour and 20 minutes. Even managed to save us a little money with a coupon and rebate he had on him. Definitely call these folks if you’re having any issues with garage doors. They’ve been in business for over 35 years, and now as a new Texas resident, I can see why.
-Cody F. Mckinney, Tx
I don’t do social network or online reviews but wanted to call and say how please I was with the work Robert did. He did an excellent job, was very polite, the job went smoothly, and he even cleaned up afterwards. Thank you POGD.
-Ann H. Fairview, Tx
February 15, 2015
We recently had a ‘Carriage House’ style garage door installed by POGD and are completely thrilled with the outcome. We chose the insulated version in a wood stained look, with four windows. We also elected to have the nylon rollers put in, along with a new garage door opener. The overall effect is dramatic. It totally changed the appearance of our home, plus the garage is bright now with light coming in the windows. It is SUPER quiet when opening and closing and I am sure we will be noticing the garage itself stays colder or warmer depending on the season, because of the insulation and the weather stripping. We have had so many neighbors comment about how great it looks. Our mailman even stopped by to tell us that too! The installation reps (Reese and Paul) were extremely professional, very knowledgeable, and cleaned up the entire site after finishing their jobs. Our sales rep, Kayla, was great to work with and helped us every step of the way in picking the garage door we are very happy with! We would recommend this company to anyone!
-Neta M. Garland, TX
February 19, 2015
Great customer service and very fast response time! We’ve used this company for many years.
-Curtis C. Plano, TX
February 16, 2015
Your service tech, Reese, was on time, replaced the springs and tuned up the door in a timely and professional manner. We have used your company for many years because of the professional service you do provide.
-Keith H. Plano, TX
February 17, 2015
I realized that my garage door wasn’t working properly only a couple of hours before I had to leave for work. I called this place and they told me that they can send someone in 30 minutes! Kane, my technician, arrived in 25 minutes and got to work right away. Moreover, my dogs were being very obnoxious, but he was very understanding and friendly to them. He replaced the broken spring and the wheels in a little less than an hour and I was able to go to work on time. Look no further if you’re having problems with your garage.
-Alex K. Carrollton, TX
February 17, 2015
I am 67 years old and have been in the service industry all my life, and Reese was very professional, nice and better than anyone I have ever had.
-Charles M. Dallas, TX
February 20, 2015
I have had service people come for several different things before. The ones that installed the door openers from your company and Will that did the service maintenance on Feb. 19, 2015 was by far the most courteous and knowledgeable in explaining how to operate the system.
-Mary L. Terrell, TX
February 5, 2015
Jason did an awesome job installing door! He worked proficiently and was very helpful. All of the neighbors want a door like his. So glad I chose POGD.
-Mitch D. Fairview, TX
February 26, 2015
EJ replaced our garage door and springs this week and did an excellent job. He went above and beyond our expectations. I have liked you on facebook and posted a nice note. We are very pleased with your company’s quality and service.
-Steve L. Plano, TX
February 28, 2015
The team from POGD came out to my house and installed a new Liftmaster 8550 Beltdrive garage opener, w/2 remotes and an outside keypad. A little pricey and more than I wanted to spend but the quality of the Liftmaster is good and the work done by Plano Overhead was completed with expert service. I am very pleased with the work and the service POGD provided.
-Ed C. Dallas, TX
March 5, 2015
My garage door broke one evening after normal business hours. Reese called me back later that evening after I called the office to set up an appointment for the next day. He showed up on time and made a quick assessment and then we moved to replace the door. They were able to replace the door that same day. Very pleased with the results.
-Kevin K. Plano, TX
March 3, 2015
Robert and Matt were quick, did a great job and had a sense of humor. I am very pleased with the job and will call you when I need someone to work on my door.
-Harry C. Fairview, TX
March 3, 2015
I wanted to send you guys a note to let you know how pleased we were with your tech, Will. He arrived right on time, was very pleasant and friendly and assessed the problem right away, offering us a couple of options for repair. We appreciate him taking the time to explain the process and the solution not to mention going over the warranty for the new parts. Will is awesome! Two thumbs up and a very enthusiastic high five!
Claude S. Plano, TX
March 7, 2015
Matt installed a new garage door opener for me today. He did a great job. He was very nice and hard working. Explained all of the bells and whistles. Very pleased. Thanks.
-Carolyn C. Garland, TX
March 6, 2015
EJ was fast to find the problem and fix it. He did a great job.
Steven B. Plano, TX
March 10, 2015
On Friday, March 6, I stopped by your office to purchase a new remote for a garage door. While I was there, Kayla was especially helpful as I mad the purchase and in setting up a service call. Excellent customer service! On Saturday morning, March 7, Paul came to reprogram a garage door opener. As he was getting ready to work, I told him a little about the Agape program and how we provide safe housing and other resources to single women and single moms and their children as they move from poverty and homelessness to being self-sustaining. When Paul had completed the job and I was about to write a check for the work, he simply said, “You don’t owe a thing. This one is on me. I really admire what you are doing here.” You probably hear good things about your employees all the time. Agape, however, does not want to miss an opportunity to praise these two people who have done so much to help us. As a non-profit, we watch every penny in an effort to be good stewards of the financial contributions of the generous people who support our work. When we receive a gift such as Paul’s we can redirect those funds to supply more care and resources to our families. It may not have seemed like much to Paul, but it was HUGE to Agape. Blessings.
-Linda G. Plano, TX
March 9, 2015
Many thanks to Will for doing a great job with the installation of the new opener. He showed up early, which is unheard of and was a true professional. We had been customers of POGD since 2003 and will continue using them for all of our garage door needs. Many thanks for a job well done!
Dennis L. Plano, TX
March 9, 2015
It all started with this pesky rat that was getting into my garage and chewing on wires in the engine compartment of my car. In the processes of exclusion we realized there was no way to completely seal the garage door to the ground to keep the rat out. The service tech from POGD did everything he could with my old door, but in the end I decided to replace the door. It was old noisy and breaking down a lot anyway. Reese was the tech. He was very professional helpful and wanted to help me make the best decision for my situation. Once I decided on the new door, he helped me make the best decisions on feature functionality and to get the best deal. He set up the installation for first thing the next day. The following day the installers showed up and in a couple of hours the job was done. I love the new door. It is quiet smooth and will keep that pesky rat out of my engine. Will Rhodes was the installer. He and his partner were friendly and professional and went the extra mile to set everything up perfectly explaining how it all worked and showed me all the features. The team that I interacted with and the product get an A+ in my book. I highly recommend Plano Overhead Garage Door!
-Julie H. Richardson, TX
March 9, 2015
Reese and the guys at POGD were great. I left a message after ours one evening; he returned my call later that evening and scheduled a time to come out the next morning that worked with my schedule. He arrived on time, quickly made an assessment and then was able to replace the existing door in the same day! Very pleased.
-Kevin K. Plano, TX
February 4, 2015
They booked quickly, arrived promptly, replaced the springs and the remote pad. Because I am an Angie’s list member the remote was free! They gave me the Angie list discount and a discount because I had used them before. My husband had called them previously and I wasn’t aware of that until they arrived and gave me the discount. The worker told me why our door was squeaking- worn out rollers. He did not pressure me but said they may or may not go out soon. Since the noise was very obvious, I told him to go ahead and replace the rollers. I’m so glad I did that because our door now opens very quietly. I was very pleased with the service.
-Mary T. Plano, TX
March 9, 2015
Reese came to my house last week and repaired my garage door. He was polite, friendly and completed the job in a timely manner. I appreciate him and think he is a great employee and representative of your company.
-Susan S. Allen, TX
March 9, 2015
Reese and the guys at Plano Overhead Door were great. I left a message after hours one evening he returned my call later that evening and scheduled a time to come out the next morning that worked with my schedule. He arrived on time, quickly made an assessment and then was able to replace the existing door in the same day! Very pleased.
-Keven K. Plano, TX
March 14, 2015
Work was started on time and took length of time that was predicted. I added some additional work to be done. The installer didn’t hesitate to do this extra work. He took time to do all the work very professionally. Overall the work went very well.
-Phillip G. Plano, TX
March 11, 2015
Installers showed up on time in the morning and installed everything within 3 hours. They are very professional with their work and helped answer all my questions. I’d also like to comment that Annette in the office was very helpful during my selection of the door and answered all the questions. The door looks great and I would definitely recommend to anyone to anyone for their great service.
-Fred K. Plano, TX
March 16, 2015
I’ve used Plano Overhead Garage Door in the past and once again, they did not disappoint. Mid afternoon on March 12, one of my garage door springs broke. They had a repairman out the same day and he arrived exactly when promised. He was friendly and efficient and had the door up and running very quickly. The cost was exactly what I had been quoted and I won’t hesitate to use them again for future needs.
-Cathy W. Garland, TX
March 11, 2015
My garage door would intermittently have trouble closing. My garage door opener was 20 years old. I went online and used Angie’s List to contact Plano Overhead on a Saturday morning and got a call within the hour. I scheduled for the following Wednesday afternoon and EJ Hildebrand showed up on time. After adjusting the springs, lubricating everything, and replacing my old chain drive opener with the one that was belt driven, he clearly explained the operation of the new feature rich opener. He also pointed out a crack in the door and showed me how it was rubbing against the middle post of the opening. He offered advice on how to resolve it. EJ’s work was neat and professional. Man, my garage door operates so quietly, now!
-William B. Carrollton, TX
March 21, 2015
I contacted Plano Overhead online, late one evening, and they replied to me and sent EJ to my house within 12 hours! EJ quickly diagnosed my problem (something blocking the safety light). He recommended a garage door tune-up to tighten up the door bolts, lubricate the moving parts, and balance the spring. I have a heavy, double wooden garage door and it was desperately in need of a tune-up. After EJ finished, my garage ran MUCH more smoothly and quietly than I ever thought possible! I am so happy that my silly problem prompted me to call Plano Overhead. Now my garage door is working so much, much better. I will definitely call them for any garage door problems AND for yearly maintenance. They do great work and their prices are very reasonable. They have my highest recommendation!
-Kathy P. Richardson, TX
March 25, 2015
Went great. He was there when his window (of arrival) started and was done in less than an hour. Very polite, friendly, and represented this business well. Two coupons online that he told me about and gave me credit for those. Even replaced bulb on his own without me asking him to do it.
-Natalie W. Allen, TX
March 26, 2015
I would recommend Plano Overhead Garage Doors. They were courteous, punctual, and very honest. They looked at my problem, fixed my problem, and made recommendations for items I will need in the future.
-Kassandra W. The Colony, TX
March 18, 2015
I had an insulated garage door installed. My technician, Robert, was very knowledgeable and was willing to explain the process of installation to me and answer any other questions I had. I am extremely pleased with the service I received from my technician to the office staff. I’ve dealt with Plano Overhead Door on several occasions and would not hesitate to recommend them to anyone. Thanks again to Robert and your company!
-June D. Plano, TX
March 12, 2015
All I have to say is that these guys were great! I am so bad with names but every person I talked to (it seemed like 6 or 7) from beginning to end was very helpful, professional and nice. Ever since my neighbors got new garage door in the summer of 2014. I have been wanting the same thing. These new garage doors we got are so amazing looking! The best I have ever seen! I was so excited about them that I have been showing them to anyone and everyone, lol! We went ahead and changed the whole mechanism as well. It is so nice. So quiet. I can’t believe garage doors can be so quiet. Also, the controls are state of the art. They have so many options. Anyway, bottom line is that these guys are amazing from beginning to the end. Love em! FYI, I did not get them from Angie’s list or anything. Just got them because our neighbors garage doors were so amazing looking. Now that I am writing this and looking at their incredible scores, I am not surprised. Well done guys. You are the best in your industry in my humble opinion.
-David D. Frisco, TX
March 30, 2015
We used POGD to have a new garage door put in and also get a new opener. Less than an hour after our initial call they had a tech out to help review and give us an estimate. He was very knowledgeable and we appreciated his help. We didn’t pay a penny more than the estimate which we really appreciated at the end of the day. Later that week we had Jason and Will come out and replace the door and install the new garage door opener. They told us they would be here between 8 and 8:30 and they arrive right on time. They estimated it would take 6 hours to complete all of the work, they were done in less than 4 and did a great job. We highly recommend their services.
-Whitney B. Plano, TX
March 29, 2015
Just used Plano Overhead Garage Door to replace an old, finally broken for good garage door opener. I love my new door opener! It is so smooth and quiet! The new features are amazing installation was quick and they took all the old part so I did not have to worry about throwing it out. He also maintained my old door, fixing a roller, making sure I knew what work may be needed in the future, and how and when to care for my new opener as well as old parts on the door.
-Charlotte H. Plano, TX
December 28, 2014
Scheduling a date and time to get a quote was easy and the sales rep showed up right on time. Although their quote wasn’t the cheapest I received. I chose Plano Overhead Garage Door because of their Angie’s List rating and outstanding warranty. They had the 16×7 door in stock and I scheduled the install for a week later. The 9×8 door had to be ordered and was installed a month after the initial quote. The installers showed up as scheduled both times and completed the work as promised. They did a satisfactory job of cleaning up after themselves too. The quality of the installation work was superb and my wife and I still marvel at how quiet these doors are. You can find cheaper companies to install your garage door but I doubt you will find a better warranty from a reliable company or better quality overall.
-Kevin M. Dallas, TX
March 21, 2015
Replace an ancient garage door opener with a new Liftmaster mode! They came on time on a weekend for no addition charge. Everything now works smoothly, quietly and I love it. The tech took time to explain the operation, setup and all the bells and whistles of the new system to me. I really thought they did a great job. He even oiled the track and checked that the door was aligned and in good condition. I would absolutely recommend this company to anyone.
March 20, 2015
Plano Overhead was a great pleasure to work with. Knowing when I moved in that I would need to replace my garage sometime, my garage forced my hand. My spring broke on the middle of the night on a Saturday night, luckily with my whole car inside. I was able to call Plano Overhead and they responded quickly the next day they opened. They were able to then get a tech out immediately that morning.
-Eric M. Plano, TX
April 1, 2015
Went very well. I’ve worked with them for quite a few years. Always responsive and helpful.
-David M. Dallas, TX
March 9, 2015
Reese and the guys at Plano Overhead Door were great. I left a message after hours one evening, he returned my call later that evening and scheduled a time to come out the next morning that worked with my schedule. He arrived on time, quickly made an assessment and then was able to replace the existing door in the same day! Very pleased.
-Kevin K. Plano, TX
March 31, 2015
Batteries for garage door remote—installed garage door opener—approximately 4 years ago; adjustment on opener approximately 2 years ago. Approximately 4 years ago, these folks installed a new garage door opener at my house. They were prompt, the price was fair, and the job was done right. They have come back once to adjust in when needed and again everything went great. Recently, I was sure I needed a new remote, as mine had gone through some rough treatment and had stopped working. I went into the Plano Overhead Door storefront and asked to buy a new remote. The man at the counter said let’s see if you just need new batteries. I didn’t think so, but I went to the car and brought my old remote in. He put new batteries in it, and behold it worked. He showed me how to reprogram it to my opener and now it works like a charm. They could have sold me a new remote, since that is what I asked for. But, they were honest and went that extra mile to provide great customer service. When I need anything garage door or opener related, the only place I will go to is Plano Overhead Door.
-Larry C. Allen, TX
March 21, 2015
Replace an ancient garage door opener with a new Liftmaster model. They came on time on a weekend for no additional charge. Everything now works smoothly, quietly and I love it. The tech took time to explain the operation, setup and all the bells and whistles of the new system to me. I really thought they did a great job. He even oiled the track and checked that the door was aligned and in good condition. I would absolutely recommend this company to anyone.
-Elizabeth R. Allen, TX
June 9, 2015
Lisa and I don’t think twice anymore about who to call for our garage door service. Lisa accidently dialed a competitor of yours today and was offered “free” service. She politely declined. Your company provides prompt, reasonable, effective, and personable service. Thank you.
-Phil N. Richardson, TX
May 5, 2015
I want your bosses to know that both techs did an outstanding job. I will definitely recommend you to my friends and family!
-Paul M. Coppell, TX
June 7, 2015
Had to have our garage door replaced after it met an untimely death due to a Ford F150. Will our installer showed up early and completed the job in short order doing an excellent job and explaining along the way. Couldn’t be happier and would recommend Plano Overhead Garage Door to anyone.
-James A. Allen, TX
June 13, 2015
Plano Overhead Door has great customer service, and the job went quickly from the time I got the estimate to the date of installation. They were able to work with my schedule to get the installation set up, and could’ve done the work sooner if I had been available. They did a full removal of the original metal door that came with the house, and complete installation for the components of a new insulated door. The job they did adds so much value to the house. Reese and Will both did a great job of thoroughly explaining the cost and the operation of the new system, and it was easy to schedule the appointments. I would definitely recommend them for all garage door work.
-Rachel K. Plano, TX
June 5, 2015
I am very pleased with the services provided by Plano Overhead Door when I needed to replace my garage door opener. I was able to schedule an appointment quickly and the scheduler made everything so easy. The service tech, Will Rhodes, provided exceptional service. He installed my new opener quickly and explained to me before he left. I am very satisfied with the overall experience. Thank you!
-Gloria S. Carrollton, TX 75007
June 19, 2015
We had been having problems with our openers for a while and you guys kept coming back often for no charge. Finally decided that after 10 years it is probably just time for new openers plus they have changed a great deal. Jason came out this morning and installed two new garage door openers. Jason is always so polite and nice when he comes out. He is also very patient and answers all my questions. He took the time to show me how all the new items work and make sure I understood everything. I like the fact that when I call I am usually able to get service quickly. I enjoy dealing with your company and the service I receive is excellent. Thank you.
-Terri D. Plano, TX
June 19, 2015
A few weeks back, I was unable to open my garage door, even manually. The only good news was that my car was outside of the garage at the time. I was afraid to call a garage repair company for fear that I would have to spend a great deal of money by your office on Central Expressway, and you sent Reese out to my home the next morning. I want to inform you of what a truly wonderful experience I had with Reese when he came to assess my broken garage door. As a single mom, I was quite worried about being told that I need an entire new garage door, motor etc, as my door was installed in 1992. Reese was extremely understanding and gave me a couple of options, one which was not expensive and will give me some extra time to save for when I WANT a new door, not need one. I truly appreciated Reese working with me and trust him implicitly to help me with any future needs. Thank you for hiring Reese and for giving me the confidence to know that when my friends and neighbors are in need of a garage door referral, I now have an excellent company for them.
-Tracy P. Coppell, TX
April 21, 2015
I would like to state that Will did an outstanding job installing my garage door, also addressing all my questions/concerns while doing so.
-Dave P. Garland, TX
June 22, 2015
Just wanted to call in and say how pleased I was with your service. Called in on a Saturday morning @7:30am and got EJ. I knew you probably were not open. Robert came out to my house and he was very professional and courteous. He took the time to answer all my questions and explained everything he was doing. I really appreciate your business.
-Robert L. Garland, TX
June 23, 2015
I was pleased from the beginning, my questions were answered quickly and thoroughly and was able to fit me in the same day I called. The tech was very thorough, honest (which means a lot to me), informative and the work was done in a timely manner. All I can say is I have found the company that will service my garage doors from here on out!
-Carl R. Frisco, TX
June 24, 2015
I just wanted to let you know that I have used Plano Overhead Door in the past and that I had them install a new garage door opener on 6-23-15. They were able to come out the day after I called and were very courteous. They did an excellent job and cleaned up everything when they were done. In addition, they took time to explain how to program the unit installed on the garage wall and programmed the remote units as well as the unit in my vehicle. I am very satisfied with the timeliness and service.
-Susan R. Mckinney, TX
April 9, 2015
Just wanted to drop you a quick email and let you know how pleased we are with our new garage door opener. I called early on Saturday March 28th, after my old garage door opener went up in smoke the night before. You were able to have someone come by and look at my opener and determined that after 30 plus years of service, it was time for a new one. You were able to install a new opener later that afternoon. It took less than 2 hours from start to finish. I have used your company in the past and will continue to do so in the future. I will also recommend you to my neighbors. Thanks again for a great job.
-Alan D. Plano, TX
April 15, 2015
Serviced garage door and garage door opener. Replaced one of the cross struts on the garage door. Adjusted the springs, replaced a capacitor in the garage door opener. Called for appointment and one was made for later in the day. They called back and got me an earlier appointment. Tech arrived on time and went straight to work. I told him I had a problem with the garage door stopping when opening. He checked everything and gave me an estimate of the cost. He did not do anything additional without checking with me for approval. He adjusted the springs and replaced a capacitor in the garage door opener. All parts were with the tech including the cross strut. He did not have to go back to the office for parts. My Genie garage door opener is about 20 years old. The garage door is even older than that. Tech did not try to sell me a new garage door opener or new garage door. He was very professional. Whole service took about 30 minutes. My garage door is humming perfectly now. He answered any questions I had. I would use them again for service or if I was going to replace my garage door opener.
-Randy Penn Garland, TX
April 7, 2015
I was going back and forth on pricing with Wellborn and Plano Overhead for the same opener. Plano Overhead won out on the pricing war and am very pleased that I chose them in the end. Kane came out and was very professional and was very careful not to scratch up my garage walls or brand new epoxy floor I had just got installed I would highly recommend the company and would use them again in the future.
-Ron K. Carrollton, TX
April 7, 2015
It’s almost been a month since Robert came out and replaced and upgraded our garage door, and we are loving it even more as the days get hotter! Our garage faces west, so in the spring and summer we have always dealt with a sauna every time we go get in the car. Now with the double walled and insulated steel door we purchased, our garage is very comfortable, even after the sun has been beating on the door for hours! We also love how quiet the nylon rollers make the door. I leave for work before my kids wake up, and now I don’t have to worry about the squeaky garage door waking them up! Thanks for making our lives a little more comfortable!
-David W. Sachse, TX
April 23, 2015
Just wanted to say thanks for sending Reese out today. Anytime he comes he has been very personable, great to work with and solves our issue. If possible, please add to our account that we would love him to be the one that comes out when we are in need of service. We have always had great service from anyone you have sent but he has been here the most often and knows our strange “set-up” best.
-Wendi K. Plano, TX
April 23, 2015
Excellent customer service and took time to check everything!
-Tom G. Plano, TX
April 20, 2015
Wanted to tell you about service received for my garage yesterday. I have used your company over the years at my last house in Garland and then when I moved to Rockwall in 2010 I called you guys to come out and install my garage opener. Yesterday my garage would not open and first place I looked for number was next to opener (where last tech had put a sticker). I called and when lady found out garage would not open at all and I have vehicles in it, she made sure I had a same day appointment, 5:00 pm. I received call around 12:45 stating they had cancellation and could be out shortly and would that work. I had to leave at 2:00 and I was assured it would be done. Tech (Corey) came in and looked at garage and told me the problem and assured me that he would get me out on time. He worked very professionally and efficiently to finish on time. I will continue to look to you company in the future for any needs I might have.
-Phil S. Rockwall, TX
April 16, 2015
Excellent company to work with! Prices were comparable to others I researched but had a better selection for us. Very impressed with our installer Kane. He came out to review our needs and offered some suggestions on some options which turned out to be great. He actually did the install and was quite professional and personable. Installed and trained us to my satisfaction. Left no doubt that if anything was needed to call for help. Product is outstanding and the neighbors are quite impressed Best garage door in the neighborhood hands down. Would recommend highly.
-John P. Plano, TX
April 23, 2015
We have used Plano Overhead garage Door for several years now and would absolutely recommend their services and products! Their service professionals are pleasant, do great work, are very professional AND clean up after themselves (when applicable) unlike other contractors these days. We recently called them out for a quick follow up service call. Will was our tech on this visit. He quickly diagnosed our problem (caused by other contractors who worked on the attic) and fixed it. And…he was even arrived EARLY. How refreshing to have a contractor actually respect your time/schedule for a change. I would highly recommend that your consider using t hem for any of your future needs.
-Karla G. Mckinney, TX
April 22, 2015
Robert came out and looked at the door and opener we had as the door operation was loud and not real smooth. Additionally there was some damage to the door. Robert went over the options and I decided to replace the door and opener, along with the trim and side frame pieces. Robert did a fantastic job, it looks great and works so smoothly and quietly. Thank you.
-Mark C. Plano, TX
April 27, 2015
I just want to tell you that Reese did an excellent job in installing the new garage door and opener. He was very pleasant, and did a very quick install from my perspective. I would recommend your company to anyone.
-Brian V. Frisco, TX
April 29, 2015
The cable had slipped off the spool on one side of our garage door so we couldn’t open it anymore. I called and left a message with them on Saturday and bright and early Monday morning got a callback saying that they could come be there in a few hours. They sent the excellent tech, Will, to get things working again. He got things sorted out in just a few minutes. I told him we were interested in getting an outside keypad installed but he told us that our old opener wasn’t compatible with that kind of technology plus it was missing a crucial part. I decided to go ahead and schedule the installation of a replacement opener, and was very happy to hear they could do it later on that day. Will returned a few hours later and set us up with an awesome new opener with outside keypad. Afterwards he gave me a very comprehensive walk through of all the features of the new system, and when it came time for payment he even applied a coupon I didn’t know about! So yeah: fast, competent, reasonable pretty much sums them up.
-Susan P. Plano, TX
April 30, 2015
Hi! My service tech today was Will. He was very knowledgeable of all the service that he provided as he installed a new overhead unit. He was very polite and answered any questions that I had. He also gave me a walk-through on how to operate the entire unit before he left and also reprogrammed my new garage door opener for my car. He was so helpful and thorough. I will definitely call back for service work as needed. I will also recommend Plano Overhead to my friends and neighbors.
-Sean M. Richardson, TX
May 1, 2015
Just wanted to let you know how pleased I was with your service today. I think the tech was Mike and he put on new springs. Door is in better shape now than it ever was. I was really impressed that he checked on prior service and enable me to obtain a lower price. Thanks.
-Paul S. Plano, TX
April 30, 2015
I love my door and the gentleman that installed it was so nice and polite.
-Laverne M. Plano, TX
April 30, 2015
Reese did a great job and he was very efficient in his work.
-Fred C. Plano, TX
April 28, 2015
Kudos to Plano Overhead Garage Door Co. Serviceman Paul came out this AM and installed a new Liftmaster opener in our garage. It’s great. Smooth and quiet belt drive with electric eye and keypad. Paull was prompt thorough and very professional. This company serviced our Genie opener in 1989 and it’s worked well but we needed an upgrade…and we got it. It’s always great to find a solid long lasting company with high quality employees and products.
-Sam S. Richardson, TX
April 16, 2015
When an unknown vehicle crashed my garage door I needed a new one quick. Plano Overhead Garage Door was out the same day, got my door back down ( I had managed to lift it then couldn’t get it back down) arranged to install a new door. This wasn’t the first time they helped me out of a garage door jam. Will was my installer. H was on time, very professional and had it installed before I knew it! Thanks again!
-Roberta C. Plano, TX
May 5, 2015
Paul was extremely polite and knowledgeable…you guys are lucky to have a technician like him!
-Jim W. Mckinney, TX
May 18, 2015
We just wanted to let y’all know that we are very pleased with our experience with Plano Overhead Garage Door. Jason and James came to our house on Saturday for a quick estimate and returned this morning to install a new garage door. Both young men were prompt, courteous, and did a fantastic job on the installation and clean up. We will definitely use Plano Overhead garage Door again in the future, and won’t hesitate to recommend your services to our friends and neighbors.
-John H. Richardson, TX
May 15, 2015
This is a note of thanks and to let you know; your representative provided a great service for us it was nicely installed, fast and friendly.
-Tom O. Dallas, TX
May 14, 2015
Whatever Robert did was brilliant and I am more than pleased. Thank you Robert, for taking such good care of our customer’s need.
-Richard M. Allen, TX
May 12, 2015
A big thank you for the help on my garage door. Your man was very nice and informative. A rare commodity in most humans today.
-Roger S. Mckinney, TX
May 11, 2015
Thank you for your quick response to our call for the lightning knocking out our garage door opener. The technician you sent out was very courteous and friendly. Hopefully we can get back with you in the Fall for a new door.
-Dave S. Plano, TX
May 11, 2015
The service tech was on time, friendly and very informative. Lighting knocked out our door opener and he installed a new one.
-Glenda S. Plano, TX
April 27, 2015
Plano Overhead Garage Door came out and gave me a free estimate on what was needed to stop the garage door from making the terrible sound it was making when it opened and closed. As it turns out, the tope panel of the door was warped and cracking, plus the wrong springs had been installed a couple of years ago by a different company. Since the door was 15 years old, rather than replacing just the cracking panel and springs, I opted for anew insulated door. Even though the technician was almost an hour late on the install day (I did receive a call about the delay), the work was done in the amount of time said it would take. The tech was very pleasant, clean, answered questions and explained the warranty. He even did additional work to better support the existing door opener. The new door opens and closed quietly and looks great!
-Sue Y. Mckinney, TX
May 1, 2015
Will from Plano Overhead Garage Door kept me informed as to when he was on his way, was efficient, friendly, and professional, and I got a great deal on the repair of the broken coil on my garage door. I appreciate the quality of work and his timely manner in completing the job. Keep up the good work!
-Lorelei G. Garland, TX
April 27, 2015
These guys made me a happy mommy yesterday. The cable had slipped of the spool on one side of our garage door so we couldn’t open it any more. I called and left a message with them on Saturday, and bright and early Monday morning got a callback saying that they could be there in a few hours. They sent the excellent tech Will to get things working again. He got things sorted out in just a few minutes. I told him we were interested in getting an outside keypad installed but he told us that our old opener wasn’t compatible with that kind of technology plus it was missing a crucial part. I decided to go ahead and schedule the installation of a replacement opener, and was very happy to hear they could do it later on that day. Will returned a few hours later and set us up with an awesome new opener with outside keypad. Afterwards he gave me a very comprehensive walkthrough of all the features of the new system, and when it came time for payment he even applied a coupon I didn’t know about! So yeah; fast, competent, reasonable pretty much sums them up.
-Susan P. Plano, Tx
May 27, 2015
Plano Overhead Garage Door was very professional and courteous. Job was finished in timely manner. I recommend any garage door work to be done by them and Plano Overhead.
-Pat P. Garland, TX
May 27, 2015
Did an absolutely fantastic job!
-Carol V. Plano, TX
May 27, 2015
I just recently had my garage door opener installed. They did one of the cleanest installs I have seen. The company was very responsive from the very beginning of scheduling and estimating appointment to the finish of the install. Once the install was done, it was like they were never there. Awesome! I highly recommend them.
-Joseph C. Dallas, TX
May 20, 2015
They came out and gave me an estimate and then came back out to do the installation a few days later. Their communication was excellent and they had a lot of availability for installation times. They guy they sent out was awesome and did a great job. Very satisfied.
-Kyle M. Wylie, TX
May 20, 2015
I used Angie’s List to figure out who to call for the garage. They got here really quickly. I called them and they said that they actually have someone nearby who was just finishing the job so they were here really fast. They were super quick, efficient, fast and didn’t try to rip me off.
-Tricia F. Allen, T
May 29, 2015
I really appreciate your help in fixing my garage door this week. Will was a great tech and it was my pleasure to recommend you to my neighbors on our FB group.
-Cara D. Frisco, TX
May 31, 2015
Great experience from start to finish. Our garage door was in need of repair and without knowing who to work with. We reached out to our neighbors for recommendations through a neighborhood app. Plano Overhead was recommend multiple times so we hit their website and after a call, setup and appointment for someone to come out. The next day, a tech ( I believe his name was Will) came out and gave us quotes on both repairing and replacing the door. The cost was on par with what I had researched online, but the customer service that provided was excellent. We decided to not only have the door replaced, but to have a new opener installed. Will was very thorough in his explanation of the work he had done as well as how to use the new opener. Very satisfied customer who will recommend the Plano Overhead whenever possible.
-John L. Mckinney, TX
May 15, 2015
Amazing job by your guys on my new door and opener!!! Your sales staff walked me through the door options and the entire process. The installers were on time, extremely professional and took their time to explain the opener’s functions. I’m sold on your company and will point all my family and friends to your company.
-Eddy A. Plano, TX
May 1, 2015
Just had springs put on the door. Robert was the tech. He quoted me a price but noticed it looked like they put the old door on. I told him that I thought they did. He made some calls, connected up my old account and I saved $150. He also tuned up the door and it runs smoother and quieter than ever. Highly recommended.
-Paul S. Plano, TX
May 30, 2015
Service was great. We replaced our garage door, rollers, motor. Plano Overhead Door was very good to work with and even came on a Saturday so we could be here to have the door replaced/fixed. Paint color matched exact to our paint on the house. Very professional and helpful.
-Steve J. Frisco, TX
June 2, 2015
Thanks for the quick service today! We could not get the garage door open and were stranded! Your team moved some appointments around to get us back on the road again.
-Dexter W. Plano, TX
June 5, 2015
Absolutely recommend Plano Overhead. I’ve been using them for 20+ years for the replacement of springs, new garage door and new opener installation (own 3 homes). They have always been very professional, courteous, and timely with competitive prices. Love that they are locally owned and can respond within one day of calling. Received a quote via phone and later talked with Desiree to set the appointment who also was very knowledgeable and able to answer additional questions I had. Our tech, Will, was very efficient, arrived on time, and also kindly answered any questions. Our tech, Will, was very efficient, arrived on time, and also kindly answered any questions I had. He gave me valuable information on the operation of the door and use of the wall/remotes pointing out features I was not familiar with. Overall another positive experience and would highly recommend this company to everyone.
-Linda L. Mckinney, TX
June 3, 2015
EJ was on time and completed the replacement of the garage door spring rapidly. The work was professional and done well. Thank you for getting the repair done today. My wife and I are handicapped and could not get our van out of the garage.
-Loury N. Mesquite, TX
June 7, 2015
Had to have our garage door replaced after it met an untimely death due to a Ford F-150. Will our installer showed up early and completed the job in short order doing an excellent job and explaining everything along the way. Couldn’t be happier and would recommend Plano Overhead Door to anyone.
-James A. Allen, TX
June 5, 2015
Absolutely recommend Plano Overhead. I’ve been using them for 20+ years for replacement of springs, new garage door and new opener installation (own 3 homes). They have always been very professional, courteous, and timely with competitive prices. Love that they are locally owned and can respond within one day of calling. Received a quote via phone and later talked with Desiree to set the appointment who also was very knowledgeable and able to answer additional questions I had. He gave me valuable information on the operation of the door and use of the wall unit/remotes pointing out features I was not familiar with. Overall another positive experience and would highly recommend this company to everyone.
-Linda L. Plano, TX
June 26, 2015
Plano Overhead Door made buying a new garage door a pleasure. All of the sales staff knew their products well and made me buying a new door and opener a breeze. I had no clue there were so many options available, and they were very patient with me and helped me get exactly the door and opener I was looking for. The installation crew was great, from appearance, friendliness to quality job. Would buy from them every time I had the need.
-Stephen N. Plano, TX
June 29, 2015
Will came to my home on 6/18/15 to repair my garage door. He was very efficient and knowledgeable about garage doors. Thank you for all your hard work.
-D. Stafford Plano, TX
July 7, 2015
One of my door springs broke after 10 years, still under (lifetime) warranty. Unfortunately, “life” got in the way, and I could not wait for an appointment that week. To get by, I put on an old spring, expecting I would soon make an appointment for the warranty fix. I t was 18 months before I got back to Plano Overhead Garage Door. Yet, the company still accepted my explanation, and replaced both springs under warranty. Jason (built like a weight lifter), was professional, quiet spoken, polite, strong, and did the job with surprising ease and confidence. He obviously knew what he was doing. I am grateful to the company owner for accepting my ‘late’ submittal, and to the two employees I met at their business office on Central Expressway, in Plano. Both were polite, professional, and helpful in resolving this unusually late warranty request. A well run business, I wish them well.
Douglas M. Plano, TX
July 7, 2015
Just wanted to call and say what a wonderful job that Paul did with my door. He was nice, knowledgeable and took time to answer all of my questions!
Rebecca N. Garland, TX
July 16, 2015
What professionalism and maturity your technicians have! I was very pleased with the quality of service he received from your company.
O.L. Garland, TX
July 14, 2015
Jason came out and installed a new set of rollers, serviced my door and helped reprogram remotes and my homelink. He was very professional and provided great service.
Tommy W. Dallas, TX
July 23, 2015
I just want to tell you that your service is incredible. I am much impressed and appreciative. From the call to obtain an estimate, the prompt estimate given by Robert, the call to schedule the work, your desire to obtain my business, the garage door replacement, the quality of the door, the perfection of the installation, the gracious work done by Robert and Jason in 104 degree heat…all of you are great! Thanks for a neat experience, the wonderful service and the beautiful results. I could not have imagined better service. I was not looking forward to the project. You made it delightful. I sincerely thank you all.
-Bob R. Plano, TX
July 27, 2015
I was so thankful that I called around more than two places and when I spoke to the lady at Plano Overhead Garage Door she was so understanding about trying to get the most service for the right cost that my budge would allow. I decided to go with getting two new life guaranteed springs instead of just one. She told me they could have someone out within a few hours and they arrived exactly when they said they would….which was impressive considering service company hardly show up on time. Our service tech was Reese and he did a superb job and he made some adjustments to our door and it is amazing how quiet the door are.
-John L. Plano, TX
July 10, 2015
I highly recommend Plano Overhead Door. They provided same-day service on a new garage door opener for an investment property—fair price and prompt, professional service!
-Andrea B. Plano, TX
July 29, 2015
This is unbelievable in today’s times, but Corey from Plano Overhead Garage Door just came out and fixed my garage door and didn’t charge me because it was a simple fix. I have used this company for years because they are so reliable and honest, and they do excellent work, but I was blown away by this rare display of generosity, especially from someone that doesn’t know me. The other notable thing is that I had been dealing with the door not shutting for 2-3 days, trying to work with the company that put it in since it is a new construction home. I called POGD this morning, and they were here in less than an hour. I can’t say enough good things about this company.
L.Klein Plano, TX
August 3, 2015
This is my fourth house in three cities in which I have used Plano Overhead Garage Door. This company is just too good to let me bother calling anyone else. They arrived less than two hours after the initial call. The serviceman was polite, fast, and good at his job. He went beyond the minimum and did a few extra things to make my doors work very nicely…and didn’t charge me more. This company has always been that way for us. Guess who I will call next time?
-Susan A. Richardson, TX
July 27, 2015
EJ was at my house from 4-7 Monday, rehanging my doors. He did a great job and in 100 degree heat. He definitely deserves applause!!!
-Marsha L. Dallas, TX
I got my recommendation for POGD from the Next Door website and am so glad that I did. My garage door stopped working last night due to a broken spring and I was trapped in my alley since I am mobility impaired and could not get to my wheelchair that I left in my garage. I called this morning and they were here within 2 hours and even sooner than they had promised. Corey showed up early and explained exactly what he was going to do, how much it would cost and even how many times he would need to come through the house. He fixed it and also the old opener that no longer worked (a bonus) and then helped me by bringing me my wheelchair after I put the car back in the garage. What a great company. Will always call then from now on.
-R. Vegas Plano, TX
I had a new door installed and a second visit to seal. I did not get my installer’s name but both he and Reese that came to seal were super professional and helpful. I’ve been very pleased with Plano Overhead fair pricing and professional service!
-A. Sanchez Carrollton, TX
August 1, 2015
Robert was very professional. I am very pleased with my new door. Robert knows his job top to bottom.
-Lonnie F. Richardson, TX
August 26, 2015
Your technician, Will Rhodes, just left after making some adjustments to my garage door. I wanted to commend him for the excellent work he did servicing the door. He was prompt, efficient, and professional. I will definitely be using Plano Overhead Garland Door for any of my garage door needs in the future.
-Henry H. Plano, TX
August 27, 2015
Jason and James did an excellent job on her door install. She shy’s away from the internet so she was only making this phone call to us.
-Melissa E. Garland, TX
August 24, 2015
Great customer service from start to finish! My call was returned promptly. I was given a choice of various service appointments, all available quickly. The tech arrived during the 30 minute window given, was professional and courteous, and a answered all my questions. We discussed my issues and possible solutions and the various costs associated. I felt great about my decision and got some perks with a new garage door opener that I love. All around great job!
-Jamie D. Allen, TX
September 4, 2015
Just had a new garage opener installed. The installer, Will Rhodes did an excellent job, explained everything simply. It was a distinct change to have a well-mannered competent individual come to work on something in my house. Should I need more work on my garage door I will certainly use this company and will specifically ask for Will to be the tech they send.
-Keith F. Garland, TX
September 21, 2015
I have used Plano Overhead Garage Door ever since we had our house built in 1997. They have given us EXCELLENT service each and every time. Will Rhodes the Sales and Service Tech is very PROFESSIONAL and knowledgeable! We will use Plano Overhead Garage Door for all our garage door repairs and service!!
September 21, 2015
I have to say that my service tech was outstanding. His name is Will Rhodes and if I need further work I would ask for him directly.
-George D. Plano, TX
October 7, 2015
This morning on the way to take my son to school, the springs on the garage door broke! I couldn’t remember what company replaced it before, but I got lucky and picked the right one. I called just after 8 and they were able to send out a tech by 10:30. Kane did a great and quick job replacing the spring, which was under a life time warranty we didn’t know about. I will make sure to recommend this company to others because of their service and quality.
-Robert P. Dallas, TX
October 6, 2015
What a great company! What great employees! This is the 2nd time I’ve needed them and they’ve come to the rescue again! Will came in a hurry Friday afternoon and by Monday morning his colleague, Joel, had installed my new, insulated, garage door and opener. Their phone reps are also helpful…Barbara has helped me twice and the first rep I spoke with on Friday was great too, but I don’t recall her name…sorry. Very knowledgeable and friendly folks at this company and I highly recommend them.
October 4, 2015
The tech EJ showed up on time. He assessed the situation and started to work. He looked over all equipment and informed me of any problems found. Like a few rollers had bad bearings I instructed him to replace all of the rollers. He removed the old broken spring and installed the 2 new springs. He was very professional and knew his job well. Once complete the door worked perfectly and was so quiet you could only hear the motor. The cost seemed a little pricey in my opinion but I do not mind paying for great service and quality work. I would recommend them to anyone needing garage door work done.
-Brian B. Frisco, TX
October 14, 2015
Very efficient, courteous, knowledgeable service. Appreciated the ½ hour time window they give you that they will be there.
K. Hamilton Mckinney, TX
October 14, 2015
We want to express our appreciation to Plano Overhead for your installation of our CHI garage door in 2014. It is quiet and energy efficient and the installation was done to perfection.
-Janice B. Fairview, TX
October 6, 2015
The service was excellent, the young man was on time and great, saw the problem right away and repaired it on the spot. Even the electric problem, he told me what it was. We are getting that repaired by an electrician.
-Mickey C. Dallas, TX
September 30, 3015
I have used Plano Overhead Garage Door in the past. My garage door crashed Monday morning. I call Plano Overhead Garage Door mid-morning Monday. Will was at my house Monday afternoon. He showed me several options of doors and openers. I told him which door I wanted. He then fixed up my damaged door so that I could get by until Wednesday. Will told me he would be here on Wednesday between 1:00-1:30 to do the install. He was at my house at 1:00 pm. He started the install and then John arrived to help complete the install. They completed all of the work in just 3 hours. Will took his time showing me all of the features and the operation of the door and opener and helped me set up my iphone. I could not be happier with Will, John and Plano Overhead Garage Door. I used Plano Overhead Garage at my house when I lived in Plano. My experience has always been exceptional for both product and service! Thanks to all!
October 12, 2015
Excellent responsiveness, indicated next day service, but called back in 30 minutes to offer immediate service. Tech arrived within 15 minutes.
October 17, 2015
Wonderful, from the phone call to the office, polite, helpful and friendly. The tech named Will came out when he said he would. Will was thorough and diligent setting up the new garage door opener, patiently answering all of my questions. He took the time to program the car remotes and thoroughly explained every feature. He cleaned up all boxes, packing and old parts, and rechecked everything on the installment. At payment he informed me of coupons to use for a discount. Plano Overhead Garage Door is one of those rare companies who leave you smiling when they are done. I will recommend them to everyone. GREAT JOB!!
-Andrea A. Plano, TX
October 8, 2015
The servicemen did an overall adjustment, and evaluation of my garage door and garage door opener. The opener was installed many years ago (before I bought the house 6 years ago). The door was beginning to scrape the door frame, and the opener malfunctioned every so often. I called Plano Overhead Garage Door to stop out and evaluate/repair it. The company responded to my call immediately, and they scheduled a visit just a few days later. The serviceman they sent, Will Rhodes, was punctual, professional, and knowledgeable. He arrived on time, and he quickly fixed everything that was wrong with the door and the opener. It works like new. He also provided knowledgeable advice for options to secure the door with additional locking mechanisms.
-James H. Dallas, TX
And they keep on coming! ……….
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